Outlook not keeping password

January 17, 2005 at 08:05:38
Specs: XP, who cares

Hi there,

Here's a problem that I've had for about 2 or 3 days and can't seem to fix it. I've searched forums and knowledge base, but nothing seems to work, much less can I find what is causing the problem...

My Outlook isn't keeping my passwords no matter how often I check the "Keep the damn password" box!

Now, I've found a clear and comprehensive page to solve the problem, but it does not work at all. Here the page, in case some of you are thinking about that solution:

Recently, I've tried Spybot to get rid of some 'wares that Ad-Aware doesn't seem to find. Spybot however, has many tweaks (too many imo) and maybe something in there has "protected" my computer by locking the "remember password" boxes...

I say boxes because my "connect automatically to the internet" box isn't keeping the password either, and so is my outgoing mail configuratiion, which requires password authentification...

Any hint of ideas are welcomed.

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January 18, 2005 at 08:02:03

solution is in Xp. Have a look about it at microsoft first, they talk about it....

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January 18, 2005 at 08:23:26

You know as well as I do that searching in MS' knowledge base isn't very easy, and rarely helful. Before posting here, I've had already searched MS'KB, and got 3 or 4 different unclear unhelpful and contradictory solutions to my problem. Tried them all, didn't solve the prob...

While I await anything, I'll keep looking. If I find something, I'll post it, to be helpful with others myself.

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January 18, 2005 at 09:03:38

I'd first try going into Spybot's Advanced Features to Tools and Settings and see if there's an option to maintain those passwords.

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Related Solutions

January 18, 2005 at 23:27:12

Yes, ms is a jungle and wot i found is in french language (piece of chance, so am i..).can u find anything about a *pwd* file in ur system...? When u enter Xp, do u use an "user" or are u connect as an admin level user..? did i clearly understood : u can connect but pwd don't stay ?

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January 19, 2005 at 15:31:08

Taxi: Yes, I can connect, but I always have to check the "remember" box. It just simply doesn't seem to work... like a dummy box.

Jennifer SUMN: I did go to Spybot, and looked at everything in the advanced features. Didn't find anything at all.

I also went again in MS's KB.. found some pages related to the problem, but it didn't work either... God, this sucks big time.

One new thing though... I used to connect automatically to the internet, when IE opened up. That checkbox isn't working either. Seems to be a related problem..

On a side note, I've tried searching for some Registry Key. To find it, I've searched for my name server, with a spelling error.. and did not found it at all...!??!

So, I was wondering... could all this be because of the dumb prefetch files somehow? Can this be turned off?

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January 19, 2005 at 23:58:29

maybe silly, but u've already check "internet properties/security/user's identification" to be set at "connect automatically with user/password informations.." and not to"ask identification and password"...?

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January 20, 2005 at 07:29:04

taxi: yup, I did.

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January 22, 2005 at 22:06:16

I'm having the same problem and found this solution at It requires editing the registry and I'm too chicken. I'll wait for help.

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January 25, 2005 at 05:44:20

I tried and it may work for Express, but not for Outlook 2003. My computer runs xp pro. Its not a spybot problem because i don't have spybot or anything like it on my computer and i have same problem. I've checked everything and it has to be yet another microsoft glitch. Still looking for solution has to be out there somewhere??

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January 26, 2005 at 02:06:23

Wot's commin when u've a search for *pwl* files in ur explorer...?

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January 28, 2005 at 19:35:10

Taxi: PWL files we're apart of Win98 andmaybe ME & 2000... but surely not XP. I did the search (to be 100% sure) and didn't find anything.

And even if it did find it, it wouldn't have been of much help. While PWL files are/were used to keep passwords, my problem resides in the fact that the checkbox I check doesn't stay checked.

I've also taken a look at the 216382 page, and that ressembles one of many pages that I've seen (and tried) that more or less issues the problem and some solution for it... but none of them worked.

--> Anyone knows about the prefetch files? <--

As of right now, I've uninstalled Outlook and went back to Express.

The only problem still clinging is that my "Auto-connect" to the internet doesn't stay...

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February 3, 2005 at 06:02:27

Hi All

Don't know wether this is the same thing but I just had OL not remembering PWs after a system re-install (XP pro & OL2000). Although the PWs seem to be in the accounts properties OL would still bring up the U/N and P/W dialogue on a send/receive.

Fixed it by...

Control Panel->Internet Options->Content->Personal Information->AutoComplete button.

Enable -> User names and passwords
Disable -> Prompt me to save passwords

I then went though the account list and removed the "Remember password" check. Closed OL. Opened OL and re-entered the PWs and everything works fine now.



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February 9, 2005 at 04:14:37

hi there, did you manage to sort the problem out? I may have a solution if its what i'm thinking of.

you know when you enter the username,password, and domain does it retain these, or do you have to re-enter them again???

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January 6, 2006 at 09:48:16

I had this problem, too. Outlook 2000 and Windows ME. Outlook wouldn't remember the password for one email account and only when sending. It could receive messages without a password prompt, but it couldn't send messages without prompting for the password. Checking the Remember Password box did no good.

On the Account Properties Server tab, under Outgoing Mail Server, I unchecked "My server requires authentication." Then I clicked OK.

I tried to send an email, but I got an error message saying the server rejected the email. I clicked Cancel. Then I went back to Account Properties and re-checked "My server requires authentication." OK.

I tried sending the email again, and no password request! No idea why that worked.

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