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Outlook is FUBAR - Need help

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Name: 24HG_Hoop
Date: November 5, 2009 at 09:55:59 Pacific
OS: Windows XP
Product: Microsoft Outlook 2003 (full product)
Subcategory: Microsoft Office
Comment:

The boss got a virus that rendered his drive unbootable. I plugged the drive into another computer, and I can retrieve the files that are there.

When I bring the old .pst file and .wab file over to the new computer and install them to the same location on the new drive, it gives me an error - something about Unicode formatting, errors, unusable data...

Are there certain files that need to be pulled over? More importantly, is it (or shouldn't it) be as simple as pulling the old Outlook.pst file over and replacing the new Outlook.pst file?

Thanks



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Response Number 1
Name: Jennifer SUMN
Date: November 6, 2009 at 17:24:23 Pacific
Reply:

The "Certain files" would be any pst files the user had open in Outlook. If you're trying to open the data file and you're getting errors, then the file is probably corrupt.

I hope you're now running a reliable anti-virus program and that you install it on the old drive after reloading but before connecting to the net.

LIR


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Response Number 2
Name: 24HG_Hoop
Date: November 7, 2009 at 11:55:44 Pacific
Reply:

Thanks. It had Norton Corporate with latest definitions. Not sure if it was a virus or not - the secretary just said that when she booted it up it said "Deleting files..." and then the system accounts were hosed.

The PST file must have been from a non-Unicode version (pre-2003). I had to do some jiggery-pokery, but I finally got his old and his interim PST files combined and running. Now everything is Ghost'ed nightly...


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