Outlook Import and Export grayed ou

In Outlook 2003, File > Import and Export is grayed out. We have a brand-new DELL laptop running Win XP Pro and Office 2003. Apparently, the user tried reinstalling Office 2003 and updating to SP1 but the problem still persists. Thanks for any feedback.

Was Outlook installed fully, or just with minimal options?

WOW, amazingly quick response - thanks!... I believe it was installed with "Typical" options. I can't say for sure because I didn't do the installation but I will check with our user who is in Bejjing. I'm regional tech support based in Hong Kong. Thanks, Derek

Thanks very much to Henrik who outside of this forum pointed me to the fix. And here is the fix from Microsoft Outlook's built-in Help: Why is the Import/Export wizard unavailable? ----- If the Import/Export wizard is unavailable, verify that the language or country/region selected in the Regional and Language Options (Microsoft Windows XP) or Regional Options (Microsoft Windows 2000) dialog box in Control Panel matches the Outlook User Interface (UI) language. See Windows Help for more information. ----- In our case, the 2 languages we were dealing with were English and Simplified Chinese. In Henrik's case, English and Slovenian. Cheers, Derek