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Outlook Import and Export grayed ou

derektom December 20, 2004 at 06:24:27 Pacific
Win XP Pro, Pentium-M 1.4G/768MB RAM

In Outlook 2003, File > Import and Export is grayed out.
We have a brand-new DELL laptop running Win XP Pro and
Office 2003. Apparently, the user tried reinstalling Office
2003 and updating to SP1 but the problem still persists.

Thanks for any feedback.



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#1
+1
Jennifer SUMN December 20, 2004 at 06:29:19 Pacific

Was Outlook installed fully, or just with minimal options?



#2
+1
derektom December 20, 2004 at 06:37:27 Pacific

WOW, amazingly quick response - thanks!...

I believe it was installed with "Typical" options. I can't say
for sure because I didn't do the installation but I will check
with our user who is in Bejjing. I'm regional tech support
based in Hong Kong.

Thanks,
Derek



#3
+2
derektom December 22, 2004 at 02:21:54 Pacific

Thanks very much to Henrik who outside of this forum
pointed me to the fix. And here is the fix from Microsoft
Outlook's built-in Help:

Why is the Import/Export wizard unavailable?

-----
If the Import/Export wizard is unavailable, verify that the
language or country/region selected in the Regional and
Language Options (Microsoft Windows XP) or Regional
Options (Microsoft Windows 2000) dialog box in Control
Panel matches the Outlook User Interface (UI) language.
See Windows Help for more information.
-----

In our case, the 2 languages we were dealing with were
English and Simplified Chinese. In Henrik's case, English
and Slovenian.

Cheers,
Derek



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