outlook flashes and disappears

November 21, 2007 at 14:55:42
Specs: windows XP, 2 giga

I am using windows XP and when I open outlook it flashes and then..poof...disappears. Any suggetion? I have already uninstalled Office and reinstalled it. I even cleaned the register.
Thanks

See More: outlook flashes and disappears

Report •


#1
November 21, 2007 at 18:40:10

Cleaned the register? Do you mean Registry? If so, what did you clean? When did this problem start? Did it ever work properly? Does this happen for all profiles/accounts on the machine?

Life's more painless for the brainless.


Report •

#2
November 21, 2007 at 19:55:50

Sorry...I mean REGISTRY. I cleaned everything related to OFFICE and I used Registry Medic and RegVac too. But I think that this was not enough to clean totally. It always worked properly and I have only one profile on the machine. I wanted to clean EVERYTHING so I could install Office as if it were its first time, but I noticed that some thing remained in the registry because the login and password appeared after reinstalling it. I tried using REPAIR too. All the other Office programs work fine.
thanks
Denise

Report •

#3
November 21, 2007 at 20:25:13

Did something happen immediately before the problem started? My guess would be that the pst file has been corrupted. Create a new Mail Delivery file and then try and open Outlook. If you don't want to do that, login as the default Administrator, rename your regular user profile, then log back in with your regular account and see if Outlook opens properly.

Life's more painless for the brainless.


Report •

Related Solutions

#4
November 22, 2007 at 07:10:21

Hi, Jennifer. I Do believe that the pst file is corrupted. I have only one account, Denise, and it is the default Administrator account. So I think I would have to create the new Mail Delivery file. How do I do that? I have no idea. I can´t use Outlook to do that because it flashes and disappears.
Thanks a lot
Denise

Report •

#5
November 22, 2007 at 18:05:31

First, I'd create two more accounts: Another Administrator account, and a user account. Determine where you want to store your data (as opposed to within the profiles themselves), a second partition or second drive is ideal.

Then, initially, login with one of the accounts (doesn't matter which one.) Right-click the Outlook icon, Properties, Email accounts, View or change, Next, Deliver Mail to the following location, click on "New Outlook Data File, browse to the location you want to store it, and name it whatever you wish, OK, OK, then click on the drop down arrow beside to change the Mail Delivery location and select the newly added file. Finish, Close.

When you open Outlook, mail will be delivered to the new pst file. For the other accounts, since the new account has already been created, go into e-mail accounts, and just change the Delivery location.

That's all there is to it.

If you wish, you can then run the Inbox Repair tool on your original pst file. If that is successful, I'd move that file from the default location to the new location as well.

Life's more painless for the brainless.


Report •

#6
November 25, 2007 at 10:18:32

hi, Jennifer. Thank you for your attention. I will try todo exactly what you told me. Once problem - flashing and shutting down quickly happened with my Word and I could only fix it formatting the computer. I hope your suggestion will work. Thanks very very much.

Report •


Ask Question