Outlook Duplicate Personal Folders

October 13, 2005 at 18:17:29
Specs: Windows 2000, N/A

My Outlook 2003 annoyingly shows duplicate personal folders. The folders cannot be closed thought the interface and are linked to the same view. Here is a fix in case anyone has the same problem:

Go to registry:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook
Before proceeding any further export the key in case something goes wrong. Make sure Outlook is closed. Look under the subkeys. You will find a few subkeys with the following name/value:
001e3001=Personal Folders

Remove the subkey which contains the following name/value in addition to the above:
001e300a=mspst.dll

Start Outlook and good luck ;)


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#1
October 19, 2005 at 06:40:09

Yes, and if you receive the message: The operation failed. An object could not be found.
This is also a registry problem. Microsoft actually did dot its I's and cross its T's properly on this error, it just thew lots of red-herrings at me before I actually found the solution that works...

You see, when you reinstall Outlook, the registry retains the old .pst folder settings.

The solution is to export your personal file, delete your personal folder, remove the registry setting then re-create your personal folder, calling it Outlook. exit Outlook, open and send a new message. Viola! no more error message.

BETTER STILL, follow the steps here:
http://support.microsoft.com/kb/292022/

OL2000: (IMO) Err Msg: When You Remove .PST
View products that this article applies to.
Article ID : 292022
Last Review : June 5, 2003
Revision : 1.0

This article was previously published under Q292022
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/EN-US/) Description of the Microsoft Windows Registry
SYMPTOMS
When you attempt to remove a personal folder from your folder list, the following error message may appear:
The operation failed. An object could not be found.
This behavior may also occur in Corporate or Workgroup mode after you remove the personal folders from the profile.
CAUSE
This behavior can occur if the Personal Folders service is no longer pointing to a valid personal folder file (.pst) or if the folder list has been damaged.
RESOLUTION
If you are using the Internet Mail Only (IMO) installation of Outlook, you can resolve this behavior by editing the Windows Registry: WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
1. Quit Outlook
2. Start Registry Editor (Regedt32.exe).
3. Locate the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings\
4. Locate the registry key that contains the old personal folders entry, right-click the key in the right pane, and then click Delete.
5. Quit Registry Editor, and then restart Outlook.
If you are using the Corporate or Workgroup (CW) installation, ceate a new Outlook profile using your existing Personal Folders file and other services. To create a new Outlook profile, use the steps in the following article:
195718 (http://support.microsoft.com/kb/195718/EN-US/) OL2000: (CW) How to Create a New E-mail Profile for Outlook



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