Outlook 2010 Fails To Start

October 11, 2011 at 13:50:39
Specs: Win 7 Pro 64 bit, Intel Dual Core 3Gb

My work provided me with a copy of office 2010 professional plus. I installed this over the top of my existing office 2007 installation. Everything works apart from outlook. When I try to open outlook it tells me: "the server is unavailable" and gives me the option to retry, work offline or cancel. If I click work offline I get the message:

"outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The connection to microsoft exchange is unavailable. Outlook must be online or connected to complete this action"

When I click ok to this message I get presented with a screen where I can enter the exchange server name and mailbox name. There are values already present here from an earlier attempt of mine to connect to my works exchange server. I never was successful in connecting before because my employer uses something called "outlook web access" which I don't believe outlook can work with.

Basically all I want to do is make outlook forget about all previous mailboxes and start from scratch but it wont let me get past this screen. If I click cancel it just exits completely. Does anyone know how I can make it forget it was ever installed and start afresh?

Thanks


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#1
October 13, 2011 at 14:32:15

Managed to fix this ...

Went into control panel and clicked on "mail 32-bit". Went into email accounts and deleted the entry under the email tab. I needed to created a new entry under "data files first". After that I was able to get into outlook


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