|Just to be clear, did you check the offending appointment to see if the reminder was set to alert you one week in advance? 1 week is an available reminder time setting. |
You can set the default (typically 15 minutes) but you can change the default for all appointments and/or override the default for each individual appointment.
Did you check both the default setting and the setting for the appointment itself?
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message edited by DerbyDad03