Hello! I'm hoping I can find some help troubleshooting an Outlook problem I have. I've tried Googling the problem and after 3 days I still cannot find the solution. I'm using Windows XP Home Edition 2002, SP3. I run a small business from home and had one email address profile setup for Outlook. Everything had been working fine for a couple years until I tried creating a second profile for a new email address. I added a second mail profile using the Mail option in the Control Panel and had it set to Prompt for a profile to be used anytime I opened Outlook 2007. I was able to create the second profile just fine and I am able to send emails from both profiles, but neither of my profiles will receive any emails since I added this second profile. I tried deleting the second profile to see if I could receive email to the first profile, but no luck. I tried deleting the first profile and starting from scratch, but no luck. I tried uninstalling Microsoft Office and re-installing and then recreating the first profile, but no luck. I can send emails, but still can't receive them. I tested the account settings on both profiles and the test email works perfectly everytime. I've tried emailing my profiles from other email addresses I have (Hotmail and my email from my full time job), but I still can't receive them at home on Outlook 2007. I checked my virus scanner(AVG) and it used to scan all incoming emails. I have since turned it off, but no luck, still can't receive emails. I'm at a dead end trying to figure out what the problem is, so any help would be greatly appreciated!! Sincerely, -Sharon C

What server type are you using?

Firstly, it's not necessary to create a separate profile for each account. Unless of course you want it that way for whatever reason. I prefer to have one Profile and set rules according to the account. Saves me opening and closing Outlook and working with multiple pst files. Check your account settings to make sure the incoming and outgoing servers are configured correctly. What ISP are you using? "So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown

Guess it must no longer be an issue. "So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown