Outlook 2003: Sent Items Folder

March 3, 2009 at 20:19:12
Specs: Windows XP
Outlook cannot access my Sent Items Folder (I was able to previously). I have Outlook configured correctly to have all my emails copied into this folder. I was able to find the folder in a search of my hard drive, but it was empty. I don't use Outlook Express, but I checked it and none of my emails are being copied to the sent items folder there. It's as though the software no longer recognizes the Sent Items Folder.

See More: Outlook 2003: Sent Items Folder

Report •


#1
March 4, 2009 at 08:55:42
What exactly do you mean by "Can't access?" Are you getting an error when you click on the Sent Items folder in Outlook?

EEOC


Report •

#2
March 4, 2009 at 12:33:44
When I click on the Sent Item Folder, I get a message in the large area to the right that says,"Unable to display the folder. Microsoft Office Outlook could not access the specified folder location."

Report •

#3
March 4, 2009 at 12:45:27
"I was able to find the folder in a search of my hard drive". That's not possible. That folder is a subfolder of the pst file, so a Windows search will not find it.

Have you closed Outlook and reopened? Is it possible you're clicking on the Sent Items for a pst file that no longer is accessible? Meaning, do you have more than one pst file in your Data Files list?

EEOC


Report •

Related Solutions

#4
March 4, 2009 at 15:15:32
I have closed and opened Outlook numerous times with no change. I am not aware that I have more than one pst file in my Data Folders list. How can I find out?

Report •

#5
March 5, 2009 at 06:21:22
Look at the Data Files list. Is there more than one listed?

Also, how large is your Mail Delivery pst file?

EEOC


Report •

#6
March 5, 2009 at 08:44:31
There is only one file listed. The mail delivery pst file is 2,410,577kb.

Report •

#7
March 5, 2009 at 11:05:21
I'll assume two things, you're not running Office XP or 2000, and you don't have a backup.

If both are true, you could run a scanpst to see if the file can be repaired.

EEOC


Report •

#8
March 5, 2009 at 12:44:05
You are correct. I have the home version of XP and I don't have a backup. How do I run "scanpst? I'm not familiar with this software. Is it software that is on my computer or is it software I purchase?

Report •

#9
March 5, 2009 at 16:28:49
So if you're not running Outlook 2000 or Outlook XP (aka 2002), what version of Outlook are you running?

EEOC


Report •

#10
March 5, 2009 at 18:15:22
Microsoft Office Outlook 2003. If it makes any difference in my program menu it is shown as Microsoft Office Outlook 2003 (2).

Report •

#11
March 6, 2009 at 08:45:46
Sorry. I see that in the Subject... Things were moved around, and I'm still adjusting. :)

Search for scanpst on your Computer. It's the Inbox Repair Tool. If you can't find it, you should be able to download it from MS's site.

EEOC


Report •

#12
May 6, 2009 at 11:59:06
Iam also haveing this problem.....iam able to access the email account just not the sent items folder. I have reloaded the profile, made a new profile with the same pst file being added in, also tried the scanpst program but i get an error message when it get to 98% on the first stage.
This profile i have is only 1.2 gigs so i dont think thats has anything to do with it.

The Error i get when i click on the sent items folder is

Unable to display the folder. The file c:\documents and settings\username\local settings\application data\microsoft\outlook\outlook.pst is in use an could not be accessed. Close any applications that is using the file, and then try again.

I get this after a fresh restart also.


Report •


Ask Question