Although I have checked "Include Original Message" in e-mail options when replying or forwarding e-mails, the original text does not appear. This happened after I downloaded software from www.Heavyweather.com. I have tried System Restore but cannot go back far enough to the date before I downloaded the software. How I can I repair Outlook or take any other corrective action ? bobevan

Try turning off that include original text, closing Outlook, then restarting and resetting the option. "So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown

Thanks Jennifer. I have tried your possible solution but regrettably to no avail. There was not an option to turn off the original text as far as "forwarding" e-mails was concerned but I turned it off for "replying to e-mails. bobevan

So what is the setting for forwarding emails? It should be right under the option for including the original text in replying to emails. "So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown

The options I have under forwarding messages are; Attach original message Include original message Include and indent original message Prefix each line of the original message. I do notice that the "Apply" button remains greyed out on the "Options" page after pressing "ok" on "e-mail options". bobevan

You don't need to Apply. Just click OK. Change the setting to one of the other options. Close Outlook, then reopen. THEN, change it back to what you want. OK and OK "So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown

Jennifer I did just what you suggest.However, I have discovered that the problem relates to just one sender so I believe that the problem may be caused by a setting on his PC rather than mine. I would just like to thank you for taking the time to try and assist me. bobevan