We have a pc that has xp installed, outlook 2003, the problem is, this person gets lots of Japenese emails, We have finally got it fixed where all new messages display the characters correctly. This happened by installing the multi language package of Office and setting the regional option correctly. The problem is the older emails have ??? in the subject line and throught some of the email body. Not all of them are this way. and none of the new emails are. We have tried with and without cache mode running from an exchange 5.5 enviroment. The only thing I am not certain on, is if this was a problem before switching out to an XP pc. Any ideas? This is the only person that uses the language, so I can't test it under someone else's pc. The old pc died, so I can't go look at that either. Thanks