Outlook 2003 icon in notification area won't respond

December 28, 2013 at 02:39:11
Specs: Windows XP
Running Outlook 2003 with Windows XP SP3 installed. This is a problem that has just started to occur. Once Outlook is open, its icon remains in the notification area and doesn't respond to clicks of the mouse - can't even exit Outlook from here. Also running McAfee Security Suite. This software places an add on toolbar in Outlook to deal with spam email that it captures but this toolbar also disappears as soon as Outlook is used. The only way to reset is to reboot computer. Outlook loads up and appears normal until you exit the program from the main window upon which its unresponsive icon is left in the notification area. When Outlook is opened again from the main window, the McAfee spam toolbar is missing. In all other aspects Outlook appears to be running normally.Do you think there is a conflict with McAfee?

See More: Outlook 2003 icon in notification area wont respond

Report •


#1
December 28, 2013 at 08:52:23
We can test whether it's a problem with McAfee by running Outlook in Safe Mode. While clicking on the shortcut to launch MS Outlook, hold the Ctrl key on your keyboard. You should be prompted to start Outlook in Safe Mode. Safe Mode disables most customizations and add-ins, so if it runs fine in Safe Mode, it is more likely than not a problem with the McAfee Spam Protector.

You've been helped by a 16 year old.


Report •

#2
December 29, 2013 at 03:41:38
Thanks for your reply. Unfortunately starting in safe mode has not solved the problem. The only time Outlook works fine is the first time it's opened following a system reboot. Once you close Outlook down from the main window, its icon remains in the notification area, unresponsive, and the next time it's opened from the desk top the McAfee spam toolbar has disappeared.

Report •

#3
December 29, 2013 at 11:46:56
Okay, go ahead and launch Outlook in normal mode after a restart, and click on Tools, then click on Options, then Other, then Advanced Options, and finally Add-ins Manager. If you see any McAfee items listed in that window, disable them, and then try relaunching Outlook and see if the problem reoccurs.

Also, you can follow this guide to disable other types of Add-ins that may be present in Outlook: http://blog.techhit.com/5527-how-to...

You've been helped by a 16 year old.


Report •

Related Solutions

#4
December 29, 2013 at 17:00:38
Thanks for your reply. Have restarted Outlook in normal mode. Anti spam toolbar appears but is not listed in Add-ins Manager screen

Report •

#5
December 29, 2013 at 19:57:46
It sounds like then you just need to uninstall McAfee if it isn't listed in any of the add in locations. There are free antivirus solutions (my favorite is Bitdefender free) that will be more than enough for the average user.

You've been helped by a 16 year old.


Report •


Ask Question