Office Ultimate 2007 Key code

Toshiba satelite
August 6, 2008 at 17:30:45
Specs: Windows Vista, Intel
My daughter bought a copy of Office Ultimate 2007 and installed it on her laptop. Her laptop has died and the only copy of the product key code is in her Outlook Express on said computer. (I know, I told her to write this stuff down somewhere.)

Now, she has a new computer and no code. Will Microsoft help us with this without charging us $50 to do so? I'm not sure we can even retrieve it from her other computer.

Thanks.


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#1
August 6, 2008 at 17:45:58
The product key code would be on the software she purchased. Not sure what you mean by "I'm not sure we can even retrieve it from her other computer." as you said the only copy was in her Outlook Express.

What exactly happened to the drive on the laptop?

Life's more painless for the brainless.


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#2
August 6, 2008 at 17:58:15
We aren't certain what all is wrong with her other computer. We took it to a repair place and were told that for some reason, the computer will not open. None of the passwords work anymore and the repair guy couldn't get it open either.

Anyway, the only place she stored the product code was in her Outlook Express which she didn't back up onto her thumb drive as we told her to do. (sigh)

For some reason, there is no product key code on her software. It was purchased through her college at a discounted price for college students and mailed directly to us from Microsoft. They sent her the code in an e-mail.
Which, of course, is on her old computer.


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#3
August 6, 2008 at 19:50:49
"the computer will not open. None of the passwords work anymore and the repair guy couldn't get it open either. ". What do you mean by "Open?" You mean you can't get logged in? I assume that's what you mean since you're saying the passwords don't work, which indicates the machine is booting.

If that repair person couldn't get logged in, or find a way to piggy-back the drive onto another computer, then he's not a very good technician.

Perhaps if you were more specific as to exactly what it happening. Does the machine boot into Windows? If so, Has your daughter tried booting to Safe Mode and logging in with Administrator and no password? More details would be good.

If the machine doesn't boot into Windows, you could by a USB converter that allows for a laptop hard drive to be connected to another computer via the USB port. (Similar to this: http://www.usbfirewire.com/Parts/rr... ).You could then open the Outlook Express Inbox (or whichever mailbox the code was stored).

Life's more painless for the brainless.


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Related Solutions

#4
August 7, 2008 at 03:57:24
Actually the product key code is on a label affixed to the inside jacket of the hard-to-open plastic box that M$ sells for $679.95. I hope you still have it.

i_Xp/VistaUser


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#5
August 7, 2008 at 04:41:23
Unfortunately if this was academic discounted software, which seems to be the case, then there will be no key code on the box.

What it does come with is a form to be filled in and sent to MS to verify your entitlement to academic discounted software, a discount which is quite substantial. Prevents software designed to be used by students and teachers from being used by all and sundry.

The best thing to do is to contact MS and hope they still have a record of your original licence key. They shouldn't charge you $50 for it, but then knowing MS, anything is possible.

Stuart


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#6
August 9, 2008 at 15:27:43
Magic Jelly bean says it is able to retrieve keys from non booting pc's

http://magicaljellybean.com/keyfind...

You need the Load hive option. You will have to go to the website to get more info.

Before posting try google. Backup. Use anti virus software.


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