I'm working helpdesk at a hospital here. A user called up asking if Office could be upgraded on a machine. It's Win2K box, and she wants to upgrade it's Office from 97 to XP (2002). No problem, we've put Office XP on 2000 boxes plenty of times. I go to install it, and after entering our corporate license code for the install, it immediately says this is an invalid code. I used this exact same disc and code the day before. But it insists it's an invalid code. For s-&-giggles, I decide to try Office 2000 instead. Same thing...known good disc, known good code...PC saying invalid serial. I was contemplating uninstalling Office 97 from the machine and trying it then, but I'm worried that won't work still, and then it will refuse to install Office 97 again for that matter! We only use legal and legit discs and corporate licenses. We’re all legit here. And of course we had 3 different people try the code, very slowly, suspecting any human error. Anyone have any ideas what would make a particular Windows 2000 installation simply refuse to accept a valid Office code for at least versions 2000 & 2002? Thanks in advance for any ideas.

I know I've seen this before. I'll have to look it up in my archives, but I need to know the exact error. Life's more painless for the brainless.

Just in case: http://support.microsoft.com/kb/315... Life's more painless for the brainless.