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Normal.dot problem in MSWord 2003

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Name: une
Date: February 20, 2007 at 02:17:44 Pacific
OS: Win XP SP2/Mandrake 10 Li
CPU/Ram: P4B - 512
Product: ASUS
Comment:

I am experiencing problems when trying to close MS Word 2003 that seem
connected to the file Normal.dot. Here is the sequence of events;

1) I start MS Word 2003.

2) When I then immediately try to close Word by clicking the X at upper
right of the active window (without making a single keystroke). A message
window appears that reads
"The file Normal.dot already exists. Do you want to replace the existing
file?"
If I choose YES, I get a message saying the file is read only, so I choose NO.

3) I am then presented with a SAVE AS window for Normal.dot, I select the
cancel option on this window.

4) I then try to close Word again (as in step 1 above) by clicking the X at
upper right of the active window. A different message window appears that
reads
"Changes have been made that affect the global template, Normal.dot. Do you
want to save these changes?"
I select NO and FINALLY Word closes.

What is going on? I am getting tired of going through this convoluted ritual
every time I want to close Word.

A Human



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Response Number 1
Name: Jennifer SUMN
Date: February 20, 2007 at 07:09:20 Pacific
Reply:

Do a search for all normal.dot files. Delete all instances.

Life's more painless for the brainless.


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