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ms office 2007 doesn't open

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Name: goldengek
Date: November 24, 2008 at 23:35:14 Pacific
OS: xp
CPU/Ram: P.D/2gb
Product: dell/xps 420
Comment:

my ms office enterprise 2007 for some reason it didn't start. i clicked on ms-word, the mouse show running sign for 3 seconds and nothing pop up. i tried with excel, powerpoint, and outlook, nothing started. i uninstalled, and reinstall. It didn't say any error msg while reinstalling. it said installed successfully. but i still can't open any office program. i looked up from microsoft support and they showed how to uninstalled and delete some regedit key. i'm not sure if this effect anything or not. please help.

thank you.



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Response Number 1
Name: DerbyDad03
Date: November 25, 2008 at 04:48:22 Pacific
Reply:

If it's a legal copy of Office, call MS Support. Contrary to unpopular opinion, they don't bite.

Also take a look at this:

http://support.microsoft.com/kb/290301

The Windows Installer CleanUp Utility has helped me in the past. I know it talks about "failed" installs, but I've had Office installs complete but the application didn't work right. After running the CleanUp utility, things were fine.

I don't think it could hurt to try it, but you will have to reinstall Office again.


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Response Number 2
Name: goldengek
Date: November 25, 2008 at 21:11:26 Pacific
Reply:

i run the clean up utility and i got an error msg.

"internal error 2908"
{121634b3-2f4a-11d3-ada3-00c04f52dd52}

thank you.


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Response Number 3
Name: DerbyDad03
Date: November 26, 2008 at 08:37:08 Pacific
Reply:

Then I'll go back to my original suggestion:

If it's a legal copy of Office, call MS Support. Contrary to unpopular opinion, they don't bite.


0

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