I have been trying to find help for this issue. Larry suggested that I repost to keep the thread active. Here is my problem. I am using Outlook 2000 for my email program. I am having problems receiving some emails that come in either a newsletter form or bulk email that is formatted so that one can locate a specific topic and click on it's link. They are all run together. But if I click on "Reply" the formatting comes back and I can read it easily. The newsletter has always done it. The regular bulk emails used to come fine but lately have started the same thing. I have search several web sites but can't find anyone else mentioning this problem. I have tried to find a way to "select" the way I receive emails the same way you can "select" a message format for outgoing email, but couldn't find that option. (I have outgoing selected for HTML.) I need to be receving it that way too as when I click on reply and my outgoing formats to HTML the formatting comes back to both types of email. Can anyone help? Thank you in advance, Cindy

Have you tried re-installing Outlook?

I've tried detect and repair but that did not change anything. I have way too much important information to totally remove Outlook and reinstall (calendar and email, etc.) I can preview those types of newsletter emails in Mailwasher and the formatting seems to be there for the beginning of the email but when I download it into Outlook is when it messes up. Not even the beginning stays formatted (and it is formatted correctly in previewing in Mailwasher). The one Newsletter (that I receive for free) sent out a test email in HTML one time because some other people have complained of the same thing but if a person wants to continue the HTML format there was a fee. I think the really BIG QUESTION here is HOW DO I FORCE OUTLOOK TO RETAIN THE FORMATTING THE SENDER INTENDED if it is not sent as HTML originally? I seem to receive HTML formats fine but not other formats. There has to be a way to "select" this somewhere, but I can't find it. Thanks, Cindy