Email accounts

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Original Message

Name: tommy2k7
Date: June 5, 2007 at 00:44:48 Pacific
Subject: Email accounts
OS: Win XP SP2
CPU/Ram: Intel M Core Duo
Model/Manufacturer: Mesh

Comment:

I have a client with 4 user accounts set up on her Windows XP machine, one for herself, one for her husband, and two for the two children. They all have email accounts set up for them; however, with the children's ones, Jo and Robert (my clients) can send them email but they can't receive it. The email settings look fine

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Response Number 1

Name: Jennifer SUMN
Date: June 5, 2007 at 05:48:30 Pacific
Subject: Email accounts

Reply: (edit)

What email client? Have you looked at the configurations to make sure the incoming server is correct?
Life is more painless for those who are brainless.

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Response Number 2

Name: tommy2k7
Date: June 5, 2007 at 06:24:52 Pacific
Subject: Email accounts

Reply: (edit)

The client is Outlook 2003 and I have checked to see if all the settings are correct and they are

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Response Number 3

Name: melonMan
Date: June 5, 2007 at 06:28:58 Pacific
Subject: Email accounts

Reply: (edit)

Are they accessing via an Corporate Exchange Server or POP3 account? If they use via free email account, as in, Yahoo or Hotmail, the POP settings have to be enabled over at each email account site before you can configure you Outlook.
melonMan

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Response Number 4

Name: Jennifer SUMN
Date: June 5, 2007 at 07:00:58 Pacific
Subject: Email accounts

Reply: (edit)

"Jo and Robert (my clients) can send them email but they can't receive it." Does that mean they are unable to receive email from the children's accounts, or the children are unable to send email? Can they receive email from other accounts, and can the children send/receive successfully? I guess I'm not clear on what exactly the problem is.
What ISP/server information are they utilizing?
Life is more painless for those who are brainless.

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