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.docx Not Associated With Word

January 15, 2010 at 07:32:33
Specs: Windows XP Professional, P4 2.8 / 512 MB PC3200

I recently had a staff member claim they were having issue downloading any .docx file sent as an attachment.

I went over to take look at the PC in question and sure enough the file looked like an HTML file (with the small blue e).

I right clicked and chose properties and instead of reading as type of file Microsoft Office Word Document it read as eventinf.planner. It was not set to open with Word. I clicked change and tried to to change it, no luck. I went to My Computer - Tools - Folder Options - File Types, it was listed but grayed out.

I finally ran the Office Repair and it now shows the same thing, icon now has the small Word icon, file type still shows as eventinf.planner BUT it does show and WILL open by default with Word.

Someone suggested this might be a result of of installing SP2 for Office 2007?

Any suggestions are GREATLY appreciated.

Thanks,

Chad


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#1
January 15, 2010 at 12:18:41

Have you tried logging in as Administrator and changing the file association?

LIR


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#2
January 15, 2010 at 12:59:37

Yes, there is no file assocation issue as an admin, the eventinf.planner does not even show.

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#3
March 13, 2010 at 13:10:31

Were they using an earlier Word version than 2007 and are you still looking for a fix?

One way is to download MS compatibility fix. If you don't want to do this I have a solution (so that they open IE for viewing there).

Shout back if need be.

some other bloke...


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Related Solutions

#4
March 13, 2010 at 14:37:19

This is 2007 upgraded from 2003.

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#5
March 13, 2010 at 16:04:38

I can give you my workaround for opening docx in IE but I assume you would prefer to find a solution to the problem you have. Sorry, can't help with that.

some other bloke...


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