PBT September 13, 2010 at 18:03:18 Specs: Windows XP
Prints everything else just fine. Had same problem several years ago. Had virus recently and had to do a complete reinstall so problem came back. Can't remember how it was fixed last time. 80 year old novice! Any help greatly appreciated.
printer accepts envelope and makes noise like it is printing but envelope comes out blank. I have gone through set up, checked all settings, removed printer and reloaded it with the CD, removed the program and reloaded it without the CD, still won't print the envelope. It prints letters and documents just fine with no problem. Very frustrating!
PROBLEM SOLVED: when I placed check mark in "print color images in black and white" within works word processor the envelope was printed just as it should. Why this is necessary is a total mystery, but it works! so as the saying goes,"If it ain't broke don't fix it. Thanks to all for your help and concern, Paul
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