I'm using WORD in OFFICE 2003 version 11.0.8012. The problem is that the default return address is not there the next time I use the envelope feature. I've checked out TOOLS-OPTIONS-USER INFORMATION and my name, address, etc. are correct. In ENVELOPES AND LETTERS, omit is not checked. My computer club expert tells me that there are gremlins living inside the tower and they are the cause of all problems. lol Anyone have ideas why this is happening?

Try this: After saving those changes Then, in a blank document: File Save As Normal.dot Saved in: C:\Documents and Settings\Application Data\Microsoft\Templates If you get an error indicating Access Denied, then you'll know why the address isn't saving. If that's the case, your IT people will need to give you modify privileges to your profile. Life is more painless for those who are brainless.

Sorry Jennifer, after Save As, I do not get Normal.dot which means that the rest of the commands do not follow. Saved in: C:\Documents and Settings\Application Data\Microsoft\Templates

Not sure what you mean by you "Don't get". You need to save that blank document as normal.dot in the above location.. Oops Documents and Settings\Your Username\Application Data\Microsoft\Templates And replace the existing normal.dot Life is more painless for those who are brainless.

Do you have any registry cleaning programs like CCleaner, or Norton Systemworks installed & set to run automatically? These have options to remove personal details, including return addresses. When you choose 'save as' you need to click the drop-down arrow to the right of the 'save as type' box & choose 'document template.dot - it should be the bottom choice. "I know that I'm mad, I've always been mad"