Solved content missing when converting Word to PDF

October 18, 2013 at 08:01:30
Specs: Windows 7 64, P4- 2.8 ghz 22 gb
We are converting a Word document to PDF.
The Word document has smaller sized oval shaped shapes with Quote number or Bid numbers in them.
We have two computers, both with MS Office 2010 and Acrobat XI
One one computer, when you convert this Word doc to PDF, the content in the oval shape shows up and on the other computer it does not.

Both computers have Java 7 - 45 and both computers have Adobe Flash.

I have reinstalled Acrobat on the computer that is not converting the document correctly.
What else needs to be done so that the information in the small oval shape shows up???

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October 18, 2013 at 09:21:03
✔ Best Answer
"Both computers have Java 7 - 45 and both computers have Adobe Flash."

Neither of those applications are relevant to Microsoft Word or Adobe Reader documents.

It could be that the affected computer has a missing or corrupted font which is needed to display the missing element.

Try using a common font (eg Times New Roman or Arial) for the entire Word document then save as PDF. See how that works out on both computers. If that resolves the problem, it's a font issue.

message edited by phil22

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October 18, 2013 at 09:25:10
To convert to PDF try to use the free open source PDFCreator. It works perfectly using a virtual printer to produce the output document.

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October 18, 2013 at 09:30:25
What is your conversion process? Are you using something like PDFCreator where you "print" your docs to convert them the PDF's?

These are just guesses, based on some things we have seen with MS Office and/or Adobe...

Do both computers use the same printer drivers?

We have seen MS PowerPoint documents have issues with shapes depending on the printer drivers installed. Ovals becomes squares, text that should be seen is hidden by solid fill colors, etc. I know that's a stretch when compared to your MS Word-Adobe issue, but it's something to look at.

Another possiblity is the fonts that are installed in Adobe. We have seen supposedly identical Adobe installations display documents differenty. Digging further we have found that some installations did not have the same fonts installed.

Good luck!

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October 18, 2013 at 09:35:38
I wasn't sure if Adobe Flash or Java played a role in this problem... just thought I would mention it, just in case.

The process is, I locate the Word document and right mouse click on it.
In the menu that appears, it says, convert to PDF... I click on that.
I am then prompted where to save the PDF document and I select desktop.

I will test the font theory and respond.

Thank you for all of the comments so far... very thought provoking

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