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Can't Open Tools Menu

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Name: lawkozak
Date: October 5, 2004 at 11:48:20 Pacific
OS: Win 98
CPU/Ram: ?
Comment:

I recived a service call today and office 2000 Word would not allow any body to open the TOOLS Menu. I have tried a repair and uninstall and reinstall of Word.

Any Ideas?

Thanks,
Lawrence



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Response Number 1
Name: Jennifer SUMN
Date: October 6, 2004 at 04:25:26 Pacific
Reply:

What happens when you attempt to open the Menu Item? Are you clicking on it, or using the keyboard shortcuts?


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Response Number 2
Name: lawkozak
Date: October 21, 2004 at 13:00:39 Pacific
Reply:

Word uses a Normal.dot file to load up your "templates" if you will. I changed the file name of this and word created a new one when i reloaded word.


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