Cannot send emails to Hotmail

July 21, 2011 at 02:07:19
Specs: Windows XP Home
My ISP is Orange broadband (via a LiveBox router) and I have found that emails sent from both my webmail and Outlook Express no longer arrive at any Hotmail addresses including my own Hotmail address. No error message is received and the sent messages appear normally in my Sent Box with a date and time. This happens both with very brief emails and also longer ones with or without attachments. The unusual factor is that this has started recently as previously all emails sent to Hotmail arrived normally. No changes have been made by me recently which might have caused this

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July 21, 2011 at 03:22:37
Contact your ISP first to see if it's a problem with their system before posting here.

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July 28, 2011 at 03:26:04
Thank you for this reply, but I did contact my ISP first. The only information my ISP can give is that other ISPs have blocked emails from Orange because some users have sent spam emails from Orange. No information was given whether the problem could be resolved or how long it would take.

I posted my query in the hope that others who had suffered this problem may come up with some constructive help. I have a Hotmail account myself and I wondered whether I could do something witin Hotmail to "unblock" my Orange address.

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July 28, 2011 at 06:02:03
I don't use Hotmail, but I know that many web based email apps have a feature known as "whitelisting" where you can manually add emails addresses and domains that should be allowed.

For example, I had to add * to my settings to allowed Hotmail originated emails through.

Whatever your email address ends with, try whitelisting *.whatever.whatever in your Hotmail settings then send an email to yourself and see if it gets through.

If this works, then everyone you send emails to on Hotmail would need to do the same thing.

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August 5, 2011 at 07:33:42
I have followed up the very interesting suggestion from DerbyDad3. I found that Hotmail does have a feature equivalent to whitelisting which is called Safe Senders List. Unfortunately it does not solve my problem because it is designed specifically to override spam filters when they put a genuine incoming email into the receiver's Junk Mail folder. If the receiver puts the sender's address in his Safe Senders List in Hotmail then future emails from that sender will arrive in the Hotmail inbox normally.

In my case all my emails from my ISP Orange to Hotmail addresses never reach their destination, not even in the Junk mail folder. They simply disappear into thin air and the recipients are never aware of them unless I follow them up from my own Hotmail address. As a compromise solution I now write to all Hotmail addresses from my own Hotmail address but this is not ideal as this is not my regular address.

Unless there is a Hotmail user out there who has a solution I seem to be stuck with it until Orange finds an answer. As far as I can judge from their unhelpful replies to my enquiries ( e.g. "we welcome your feedback") they are not even trying.

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