Solved Cannot open a .pst file

Microsoft Outlook 2010 software
April 26, 2015 at 13:19:50
Specs: Windows 64
When trying to move an email from the server into personal folders, I'm getting the error "Can't move the items. The set of folders could not be opened. An error occured that prevented the file H:\(name).pst from being saved. Close and then restart all mail-enabled applications". I have ran the inbox repair and it found nothing. I have rebooted the computer several times now. The size of the .pst is 1.09 GB. Any suggestions?

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April 26, 2015 at 17:29:13
Are you trying to move an email from an Exchange Mailbox to a pst file from within Outlook? When you click on the pst file in the Navigation Pane, are you able to see the contents of the file?

What is your H drive?

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April 26, 2015 at 21:34:51
a 1 gig pst file is abnormally large. Most companies limit their email attachment size to around 10-15 megs, are you sure it's that large?

Also, many companies will limit the size of personal folders. If your company has such restrictions in place, that is why you can't move the file into yours. Ask your system administrator what the size limit of your personal folder on the network is.

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April 27, 2015 at 05:04:52
✔ Best Answer
You need to follow the following steps...

Step 1: Exit Outlook and start the Inbox Repair tool
Step 2: Repair the .pst file
Step 3: Recover repaired items to a new .pst file

In case you want more knowledge about .pst file corruption issue, then look at resources here..

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April 27, 2015 at 14:21:37
THX 1138. I hate to disagree with you, but a 1 Gig pst file isn't that large. The old ANSI format allows for 2 Gig. Once the new Unicode format came into play with Outlook 2003, pst files could be much, much larger. The max for the original Unicode was 20 Gig I believe. Starting with Outlook 2010, 50 Gig is the max.

I've seen 18 GIG pst files for some users. Obviously, this isn't recommended, but it is what it is. :)

Hopefully, shujaaishak will get back to us and answer our questions so that we can help him. :)

message edited by Jennifer SUMN

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