Can receive but not send emails

December 30, 2005 at 13:48:29
Specs: XP

All my settings are correct and my email was fine with dial up but now I am on DSL I an only receive emails and not send them - have tried speaking to the ISP but they dont know what the problem is either. This is driving me nuts!!!

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December 30, 2005 at 17:23:08

What email client are you using? Have you indeed confirmed that your outgoing email settings are correct?

Soylent Green is PEOPLE!!!

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December 31, 2005 at 00:29:42

you may have incorrectly set the outgoing pop serever address (but got the incoming one correct)also, are you sending emails from the correct account ? i.e. are you sending emails from the account provided by the ISP (as opposed to another one listed in your email client). The other thing to do is check the firewall

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December 31, 2005 at 03:19:32

Have tried with both outlook and outlook express but its the same. firewall is disabled. have tried deleting the accounts and resetting them up - the ISP have confirmed all the settings are correct. POP and SMTP are both fine :-(

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December 31, 2005 at 06:43:56

The type of connection you're using to access your ISP shouldn't matter in any way. I'd again confirm the settings in your accounts...making sure that any SSL requirements are configured correctly.

Soylent Green is PEOPLE!!!

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December 31, 2005 at 07:32:26

does your ISP have a webmail access - at least you can read your emails there ! this thought led me to think - is there a antivirus security setting that is blocking the receiving of emails or at least not letting them through ?

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December 31, 2005 at 09:16:44

settings all definitely confirmed and ok. Have been receiving emails fine it is just the sending. Norton was on there previously but subscription expired a few months ago and is inactive. Any other ideas?

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January 1, 2006 at 04:25:07

Try deleting norton - how anti virus software scans email is by setting up a "buffer" between your email client and the Internet - it "kids" your email client into sending the email to it, it then scans it and sends it onto the Internet - I have the email scanner on AVG disabled as it would decide not to send about 50% of my emails - they would just sit there in the outbox for days on end - as soon as I disabled email scanning they would go

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January 1, 2006 at 07:47:05

Yes, Norton is crap.

If you want invest on a good antivirus than you should check: NOD32. I never have any problem with it. And it is exceptionally clean.

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January 1, 2006 at 10:35:32

but wouldnt that also cause a problem with emails going out via dial up on the old account? Norton is definitely disabled - I'll try uninstalling it though (which I know can be a bugger sometimes!!)

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January 2, 2006 at 17:30:05

Come on guys, of course it's not Norton. Plenty people think it's crap, but it works for hundreds of thousands others. No, I don't want to go into the Norton good/Norton bad debate, it's on too many other threads in this forum. But it doesn't simply block all outgoing emails.

In the Outlook accounts setup page (Tools, Email accounts) you can test the settings, when it will check the connections to the POP and SMTP servers. Have you tried this, and if the SMTP side failed, what error did you get? Have you tried ticking/unticking the "authentication required" option?

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January 3, 2006 at 12:10:08

the test works fine with outlook - which is why i dont get error messages or anything!!!! Have tried unticking the authentication and makes no difference - tiscali insist it should be ticked

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January 4, 2006 at 05:56:39

Had a similar problem when I networked my partners PC to mine so that she could take advantage of my broadband connection. She had previously had a dial up account with her ISP (different ISP to the broadband provider). When she tried to send/receive through the broadband connection, receive would work but send would not. The problem was associated with authentication - when sending, her name and password were submitted and authenticated by her ISP, however when sending no such authentication could take place.

The fix is to retain your ISP email POP settings but change your SMPT settings to that of the broadband provider - by logging onto the broadband service you are authenticated and send will work.

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January 5, 2006 at 11:32:45

Thanks Bob but that doesnt resolve it for me - I have removed the dial up settings altogether so it is just the tiscali pop and smtp settings but still no luck :-(

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January 5, 2006 at 13:15:04

if the test works fine - can you also send yourself emails ? are emails being blocked or redirected by rules - if the test works then you are receiving emails you are just not receiving all of them ?

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January 5, 2006 at 18:49:50

I have researched for about 2 hours and still cannot get this working.

My default thru outlook for example is:

POP3 server is
SMTP server is
which works great.......

now i want to add another account from my online host....... they have sent instructions of:

1. POP3 server is
2. SMTP server is

i can recieve but not send, what am i doing wrong?

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January 7, 2006 at 12:15:25

the incoming and outgoing mail address' are usualy different

Incoming =
outgoing =

they don't always follow this format e.g. I have one which is

outgoing =

If this was me and I was sure that the settings were correct I would now try a different email client and try reinstalling outlook

not sure if this helps but thanks for the intro to it's cool

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January 7, 2006 at 14:49:26

well i gave up with tiscali and migrated to another isp and all is fine - would you believe it!!!!

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January 7, 2006 at 23:53:34

Glad its all sorted

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January 12, 2006 at 16:07:15

If anyone is still following this thread, I've had this problem with several customers. Retyping the POP3 and SMTP info does no good.

Deleting the account and entering it all as new did.

Fixed it every time, which may be why changing ISP's did for you.


"Have no fear of perfection -- you'll never reach it."

Salvadore Dali

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