Try deleting norton - how anti virus software scans email is by setting up a "buffer" between your email client and the Internet - it "kids" your email client into sending the email to it, it then scans it and sends it onto the Internet - I have the email scanner on AVG disabled as it would decide not to send about 50% of my emails - they would just sit there in the outbox for days on end - as soon as I disabled email scanning they would go

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Yes, Norton is crap. If you want invest on a good antivirus than you should check: NOD32. I never have any problem with it. And it is exceptionally clean.

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but wouldnt that also cause a problem with emails going out via dial up on the old account? Norton is definitely disabled - I'll try uninstalling it though (which I know can be a bugger sometimes!!)

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Come on guys, of course it's not Norton. Plenty people think it's crap, but it works for hundreds of thousands others. No, I don't want to go into the Norton good/Norton bad debate, it's on too many other threads in this forum. But it doesn't simply block all outgoing emails. In the Outlook accounts setup page (Tools, Email accounts) you can test the settings, when it will check the connections to the POP and SMTP servers. Have you tried this, and if the SMTP side failed, what error did you get? Have you tried ticking/unticking the "authentication required" option?

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the test works fine with outlook - which is why i dont get it...no error messages or anything!!!! Have tried unticking the authentication and makes no difference - tiscali insist it should be ticked

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Had a similar problem when I networked my partners PC to mine so that she could take advantage of my broadband connection. She had previously had a dial up account with her ISP (different ISP to the broadband provider). When she tried to send/receive through the broadband connection, receive would work but send would not. The problem was associated with authentication - when sending, her name and password were submitted and authenticated by her ISP, however when sending no such authentication could take place. The fix is to retain your ISP email POP settings but change your SMPT settings to that of the broadband provider - by logging onto the broadband service you are authenticated and send will work.

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Thanks Bob but that doesnt resolve it for me - I have removed the dial up settings altogether so it is just the tiscali pop and smtp settings but still no luck :-(

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if the test works fine - can you also send yourself emails ? are emails being blocked or redirected by rules - if the test works then you are receiving emails you are just not receiving all of them ?

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I have researched for about 2 hours and still cannot get this working. My default thru outlook for example is: POP3 server is myname@bellsouth.net SMTP server is myname@bellsouth.net which works great....... now i want to add another account from my online host....... they have sent instructions of: 1. POP3 server is mail.nutsradio.com 2. SMTP server is mail.nutsradio.com i can recieve but not send, what am i doing wrong?

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the incoming and outgoing mail address' are usualy different Incoming = pop.orange.net outgoing = smtp.orange.net they don't always follow this format e.g. I have one which is outgoing = relay.freeuk.com If this was me and I was sure that the settings were correct I would now try a different email client and try reinstalling outlook not sure if this helps but thanks for the intro to nutsradio.com it's cool

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well i gave up with tiscali and migrated to another isp and all is fine - would you believe it!!!!

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Glad its all sorted

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If anyone is still following this thread, I've had this problem with several customers. Retyping the POP3 and SMTP info does no good. Deleting the account and entering it all as new did. Fixed it every time, which may be why changing ISP's did for you. Larry "Have no fear of perfection -- you'll never reach it." Salvadore Dali

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