|mmm - Your tag info shows a Lenovo and its specs.|
Can you provide the HP model?
Possibly you may be able to re-acquire it via hp support site; especially if the hp arrived with the start package pre-installed..?
However.. it may be worth following theis post - especially to see what the response/solution was from M$-land...?
keep track of it in hopes that the original poster provides the M$ info shortly?
message edited by trvlr