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Solved can i click a phone number on my computer and have it dial o

November 29, 2012 at 15:05:19
Specs: Windows 7

I have a CRM system that does not have a dialer function. I want to be able to click or highlight a phone number and be able to hit a hot button or something to that effect and have it dial out on my land line. It seems like a technology that would have to have been created by now.

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#1
November 29, 2012 at 23:38:28
✔ Best Answer

Yes, the technology has been around for a long time, but it isn't built into Windows, probably because very few computers come equipped with a modem, in the days of broadband. An example of the sort of thing you are looking for is:

http://www.phonedialerpro.com/

and

http://www.ipcom.at/en/telephony/si...

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#2
November 30, 2012 at 07:54:34

johnr:

I'm a little confused by your answer.

You said: the technology...isn't built into Windows probably because very few computers come equipped with a modem

I don't see how the lack of a modem has anything to do with not having the technology built into Windows since a modem isn't needed for VOIP, is it?

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#3
November 30, 2012 at 08:02:20

I am checking out Johnr's suggestions above, but it seems they both require VOIP service and/or make my computer be the telephone. What I am really looking for is for my office phone to remain set up, and a device or software that will allow me to click or highlight and click and tell my business telephone (which is set up on a land line) what number to dial out. Is that more clear what I am looking for or does that seem more feasible to find?

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#4
November 30, 2012 at 09:08:59

DerbyDad03, I'm confused by your answer, VOIP isn't mentioned, the OP wants a system of dialling from a number on the screen & that's was the first link, PhoneDiallerPro does.

Jsturm, there are a number of products on the link, but the one you should be able to use is the first one, phonediallerpro. You don't have to use the PC as your phone, it is purely used to turn the numbers on your screen into a dialling tone which the modem dials and that's it - depending on your PBX system the PC dials the number and is then handled by whichever phone device you want. There's no way you can get the software to physically get your existing phone to dial the number, the only way is to use the software to dial it and when connected your normal phone takes over.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#5
November 30, 2012 at 09:13:45

It is certainly doable since we have such a system at work. I don't know how it works or who the vendor is, but I can look up a client's file on my computer, click the number and it dials my desktop phone.

When the phone rings, my computer pops up a small window that displays the caller ID info. If it happens to be a client, it gives me a link to the client's file. I can answer calls with a click and I'll be on speaker phone or I can pick up the receiver or headset.

If I miss a call, I get an email with the caller ID info and whether or not the caller left a message. There's a link in the email that takes me to my voicemail page via IE where I can listen to the voice mail through my computer speakers, call the person back, forward the message or delete it.

The phone itself is not directly connected to the computer, so it's obviously all done over the network.

All in all it's a pretty sweet system.

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