|It is certainly doable since we have such a system at work. I don't know how it works or who the vendor is, but I can look up a client's file on my computer, click the number and it dials my desktop phone.|
When the phone rings, my computer pops up a small window that displays the caller ID info. If it happens to be a client, it gives me a link to the client's file. I can answer calls with a click and I'll be on speaker phone or I can pick up the receiver or headset.
If I miss a call, I get an email with the caller ID info and whether or not the caller left a message. There's a link in the email that takes me to my voicemail page via IE where I can listen to the voice mail through my computer speakers, call the person back, forward the message or delete it.
The phone itself is not directly connected to the computer, so it's obviously all done over the network.
All in all it's a pretty sweet system.
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