Attachments to Outlook emails not being received

December 15, 2013 at 13:57:45
Specs: Windows XP
When sending statements or invoices from my MYOB accounting software Outlook is not attaching the PDF which contains the statement.The email is showing in the sent file ok but not attached when client opens email. This works ok through Outlook Express But I do want to convert all my email functions to Outlook so wish to solve this problem.

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December 15, 2013 at 14:07:19
Is this Outlook that is part of Microsoft Office, if so what version? Sometimes folk mean which is webmail.

Best also state the exact procedure you are using to attach the PDF.

Always pop back and let us know the outcome - thanks

message edited by Derek

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December 15, 2013 at 14:26:52
It is part of Microsoft office version 2010. It is generated by Myob through the Sales Command Centre.The option is to print or email statements and Invoices.

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December 15, 2013 at 15:34:56
Can't help personally (no experience of Myob). Thanks for info and keep watching, maybe someone else will step in.

Always pop back and let us know the outcome - thanks

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Related Solutions

December 15, 2013 at 17:01:19
I've heard of Myob, but like Derek no direct experience with it...

Nonetheless have you been across any of their help/support areas?

Found these - they "may" shed some light? - second item in list...

And this one

Have to say I find the site somewhat cumbersome when looking for a specific issue - such as yours...

I used the string:

Myob will not attach to ms outlook 2010 emails

In google to find the above... And also noted references to early versions having some problems with Outlook 2011 and possibly 2010...

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December 15, 2013 at 18:55:14
Thanks Trvir
could you send me the link to early version problems . I will try working through that.

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December 16, 2013 at 03:10:45
Mmm... That may take a wee while, but if you repeat the search I did - using the same search words/string - you'll likely find it sooner. The actual references are indicated in the text below one or more of the links that came up. There were at least two such links and within one of them there is more detailed...

But I will have another serch...

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December 16, 2013 at 05:32:39
If you use this string in google you will get a slightly different set of hits... And some of them refer to issues with various versions of Outlook and Myob; including 64bit:

Myob will not attach to ms outlook emails

The slightest difference in phrasing often has a distinct effect of google search results...

This hit comes up near the bottom of the first page - when using teh above search string....

Although there are those who seem to have managed it to work as well; not sure which email client (MAPI or otherwise) they used though.

And if you run the above and previous strings in MYOB own search system... possibly they will cough up something useful?

Is there any reason (other than convenience if done from within Myob) that you couldn't simply save the pdfs to wherever; then open/send Outlook emails as per norm - manually attaching the pdf?

Have you also tested to your own email account(s) - from within Myob and as just above? Suggest you do it accounts accessed via M$-Office-Outlook, and perhaps to another pop3 account (hotmail etc.) accessed on-line (not involving M$-Office Outlook to read it).

message edited by trvlr

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December 16, 2013 at 12:58:59
I send out 150 statements so to do these individually would be a huge time waster. I know that I can go into my sent file and resend or forward and it attaches the PDF but do I want to do that 150 times and doesn't it make me look unprofessional to send two emails each month . I have as you suggested tested. I will go back and put it to the community . Thanks for your thoughts and suggestions.

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December 16, 2013 at 13:03:36
Sorry I can't shed anymore light on it all. No doubt "somewhere" out there (Skully) someone knows that what/why - and ultimately how of it all..

Presuming you do manage to resolve it al anon, perhaps you can/will post back with the solution...? The info may be useful to others in the future.

I can appreciate your desire to look professional too - much the better path overall...; even if it does take a little more effort etc...

message edited by trvlr

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