All of a sudden outlook 2007 lost profile

June 21, 2011 at 02:32:57
Specs: Windows 2008 Server , Any
Dear Experts

Today I was fixing networking issue for one of my client (router and a parallel HP printer).

He is using a desktop with windows XP professional SP3

During my work on his computer I used two softwares which are CClenaer (tune up his computer browser ) and Kyocera Printer Driver Deleter to remove the driver for the HP printer (it was not working properly)

When I finished my work Before I left his office he was able to download a file from his outlook (used as mail client for his ISP) 2007 (means it was working), to test the printer if it prints or not.

I chose an option : “Install windows updates and shutdown” and I left his office then I received a call from him telling me that his outlook is not finding a file :
C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook\tets.pst

When I drove back to his office and checked the file “test.pst” I could not find such a file in the location above(i.e C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook) !!!!!!

For sure I had not touched his outlook when I was working the first time.

I felt embarrassed he might have thought that I had damage his outlook.

I checked the Control Panel --> Mail --> Data Files I found those 3 profiles :
Name Path
------- ---------
Omrion’s email Outlook.pst in C:\emailfile
Personal Folders Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft
I forget name test.pst in C:\Documents and Settings\omrion\Local Settings\Application Data\Microsoft\Outlook
I am not sure what he had all those three files!!!

The size of the first two profiles (Outlook.pst) are almost 2 GB

The size of test.pst 1 KB hence I deleted it

What should I do to fix this issue ?

He told me that such a problem (he could not recall the exact issue) happened before and someone came to fix that issue for him

I tried to use either one of : Outlook.pst in C:\emailfile or Outlook.pst in C:\omrion\Local Settings\Application Data\Microsoft

All I can see the old emails till 2009 but not afterwards !!!!!

Can ccleaner or Kyocera Printer Driver Deleter cause this problem ?

How can I fix the problem ? It is an urgent issue please


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July 1, 2011 at 12:36:01
"The size of test.pst 1 KB hence I deleted it". If you deleted the file, it should be in the Recycle Bin. Unless you emptied the Recycle Bin.

Did he have any backups of his data or pst files?

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