Solved Adobe Acrobat Pro 9.x not displaying some PDFs correctly

May 15, 2015 at 07:44:52
Specs: Windows 64
I have a client with two identical machines (one at his office and one

at his home), both running Windows 7 Pro fully patched, Office 2013 Pro

fully patched and Adobe Acrobat Pro 9x fully patched, This past

weekend he purchased an item online and received the receipt in PDF

format from the vendor. He opened the PDF on his home machine and all

of the text was garbled (see incorrect.jpg). Today, he opened the PDF

file on his work machine and it displayed correctly (see correct.jpg).

I compared all settings within Adobe Acrobat on both machines and they

are identical. I also used the basic troubleshooting steps offered by

Adobe by going to Edit > Preferences > Page Display and unchecking Use

local fonts, but this didn't resolve.

Any ideas?

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May 15, 2015 at 09:58:03
You mentioned incorrect and correct .jpg's? Did you intend to post screen shots. Maybe I'm just not seeing them for some reason or another.

Presumably these bad pdf's are showing up in Adobe Reader.

Does it do the same on any previous pdf files you have on board?

Always pop back and let us know the outcome - thanks

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May 19, 2015 at 11:06:26
✔ Best Answer
You can use the following steps to prevent PDF file from being corrupted...

1. Click Add file button to add a file.
2. Select PDF file from the dialog box
3. In the Add file dialog box, click Advanced button.
4. Set File Type to Binary in the combo box.

Also if this guide can’t help you, look at next resource.,,

http://itknowledgeexchange.techtarg... - where you see similar trouble and offers for struggling with it

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