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Adobe Acrobat 5 Distiller

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Name: aaaaabc
Date: November 2, 2008 at 20:25:53 Pacific
OS: Win Server 2003
CPU/Ram: NA
Product: NA
Comment:

Hello

Im having problems using Adobe Acrobat 5 Distiller. If I have any document open and try to print to the "Acrobat Distiller" printer is says document failed to print, the print job says error on it, and the program I'm printing from freezes.

This happens on all user and admin accounts. I have searched the net high and low and can't find a solution.

I am using Citrix but I have tried it directly on the Citrix server computer and it has the same result.

I have tried uninstalling, rebooting, then reinstalling but it hasn't changed a thing.

Any help appreciated,
Thanks.



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Response Number 1
Name: Jennifer SUMN
Date: November 3, 2008 at 07:06:14 Pacific
Reply:

Have you tried a Repair of Adobe? And, btw, double-posting is not permitted on this site.

You didn't respond to my reply to your original post here: http://www.computing.net/answers/wi...


"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


0

Response Number 2
Name: aaaaabc
Date: November 3, 2008 at 13:15:41 Pacific
Reply:

I just reposted here because you said it should be posted in the Office forum.

It doesn't have the repair option, so I guess Acrobat 5 doesn't have it. Any other ideas?


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Response Number 3
Name: aaaaabc
Date: November 3, 2008 at 19:42:34 Pacific
Reply:

Some more info:

If I connect to the server with a console session then Distiller works fine. If I just use a normal remote desktop connection it doesn't.

Also when it fails to print, the print job gets stuck and can't be deleted. I have to restart the print spooler service for it to go away.


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Response Number 4
Name: Jennifer SUMN
Date: November 4, 2008 at 13:40:37 Pacific
Reply:

I said in my post "For future reference" I assumed you would keep that in mind for future posts. Perhaps I should have been more specific.

So, you're not actually printing to the Adobe printer on a Local computer? Now I'm confused.

What happens if you select the option to create a pdf rather than print to the Distiller? Are you running Microsoft Office? If so, which version.?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


0

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