Xerox WorkCentre 24 and email servers

June 9, 2009 at 04:50:06
Specs: Windows XP, Phenom Quad-core / 4
My question is for a friend who lives several miles away so I don't have any documentation or other specifics. In summary - his comapny had been using the scan to email function on the Xerox WC24 but the ISP who is now Windstream has appreantly started requiring smtp authentication for outgoing emails. From what I've read the Xerox unit only supports POP before SMTP. Does anybody know of a workaround for this?

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#1
June 9, 2009 at 05:46:56
http://download.support.xerox.com/p...

Read page 4.

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#2
June 9, 2009 at 06:30:50
Thanks for the reply but I'm not sure how the M118i and M24 are related software wise.

Just to clairify a bit further- my friend was told by Xerox that the M24 doesn't support authentication but I found this on the M24's admin guide - page 142-
http://download.support.xerox.com/pub/docs/WCM24/userdocs/any-os/en/WCM24_SA_Guide_en.pdf

that refers to the machine using pop before smtp for authentication but I'm not sure how this compares to the typical smtp authentication that I'm familiar with on a client like OLE or WindowsMail.

I take it that "pop before smtp" and "smtp authentication" are two different forms of varifying the user but it does sound like if the ISP only uses the typical smtp authentication then this particualar model of Xerox doesn't have the proper protocol for sending mail - correct?

They've considered scan to file and just sending it from one of the users computers but would like to exhaust all options with the Xerox unit first.


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#3
June 9, 2009 at 09:51:38
Have they tried to call Xerox tech support or at least email them? Why not ask the people who designed it?

How do you know when a politician is lying? His mouth is moving.


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#4
June 9, 2009 at 10:33:37
Yes, Xerox said it doesn't support smtp authentication but wouldn't elaborate on the fact that their guide refers to pop before smtp. They advised installing argosoft email server software which seems to me to be beyond the scope of what a small office would need to do.

It seems to me though that if this is something that Windstream has just started enforcing they should have some sort of flexibility for various pieces of equipment that may support one protocol vs. another.


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#5
June 9, 2009 at 13:06:42
That's unbelievable how Xerox responded. I guess that scanning to file is the best way to go.

How do you know when a politician is lying? His mouth is moving.


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