Won't display any web page.

Microsoft Windows vista ultimate w/sp1
December 11, 2009 at 05:05:58
Specs: Windows Vista, 2.8 ghz 256 Ram
I'm working on a Compaq computer that is running Windows Vista Home Premium. The computer has very little resources for a Vista machine. There is only 894 megs of Ram and the processor is 1.6 Mgz.

It has run fairly well for about two years. Just recently it displayed some problems and I used system restore. All is well except that I can't open any web page.

When I go to Networking, I see that the home network is found and also that there is a connection to the internet. All looks right.

I have turned off and restarted the router but still getting the message that the page cannot be displayed.

When I was first called to look at the computer I noticed that there were two anti virus programs on the computer. AVG 8.5 and Trend Micro. I deleted Trend Micro and updated AVG.

I am still having problems getting either Firefox or IE8 to work.

Would certainly appreciate any and all suggestions.


Steve Bell

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December 11, 2009 at 05:52:54
First check the TCP/IP settings for the network card to ensure they are set to "Obtain IP Address automatically"
Then go to Start>Run>CMD enter
in the commandline box type
ipconfig /all

That will tell you whether or not you really are getting an internet connection. Check that you are getting a valid IP address provided by the router usually in the range 192.168.x.x
with default gateway & DNS set to the router's IP address which will probably be 192.168.x.1

Goin' Fishin' (Some day)

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