Wireless network doesn't work properly

February 21, 2016 at 13:41:12
Specs: Windows 10
I'm in a situation, where I have spend 2 days to get a friends wireless network to work, but no matter what we try, nothing helps. The only solution we can find for now is to open commando prompt and put in "ipconfig /release" and then "ipconfig /renew". When we do this the wireless network works until the computer is rebooted, turned on and off or in any other way been closed. We have tested the network with 3 different computeres, all of them having the same problem, but these 3 computers works fine on my wireless network.

To give some background we have tried to:

- Disable DHCP from the router settings, and also tried with them enabled.
- Tested the ping to see if the problem was with the modem or the ISP, but it wasn't.
- Updated the network drivers.
- Removed the network drivers and installed them again.
- Used ethernet cable through the router, which works
- Tested for network problems through windows.
- Used "netsh winsock reset", "netsh int ip reset", "ipconfig /release", "ipconfig /renew" and "ipconfig /flushdns".
- Disabled firewalls, antivirus and software for protection against malware.

I really hope you guys can help us, because me and my friend are going crazy over this problem.

Also, the router is a Netgear N300 WiFi Router.

See More: Wireless network doesnt work properly

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February 21, 2016 at 14:21:19
I can look at these logs for clues.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
If we have to run Farbar more than once, refer this SS.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
Instructions on how to use ZippyShare.

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February 21, 2016 at 19:15:17
If you have the same trouble on three computers it points to a router problem.

Firstly simply power off the router for about half a minute. If that doesn't help reset the router and set it up again. To reset it, push a paper clip in the hole provided for at least 7 seconds.

Always pop back and let us know the outcome - thanks

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February 21, 2016 at 22:57:06
Johnw - I'm not sure I feel safe downloading a program and providing other people with a file about the computer, when I don't know what the file consists of and what information it has about the computer.

Derek - We have just tried that, but that doesn't help either.

UPDATE: We have tried using the wireless internet on an iPhone, a Sony tablet and a Sony TV, all of then working fine. It is only the computers who are having trouble connecting. They connect to the internet, but it either says no internet or limited when connected.
Also it is not possible to set up the router with Netgears genie for it, as when testing the internet connection, it goes back to having the yellow triangle, and then the genie says it could be a problem with the cable, which it definitely isn't, or the modem/ISP.
When testing ping, I just found out, that it gives a result, which a Windows guide says could mean a problem with the modem or ISP. I just want to get you guys' opinion about this, before calling someone for help.

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Related Solutions

February 21, 2016 at 23:33:47
What type of wireless connection is set? G or N or AC? 2.4 or 5Ghz?
What channel(s) is the router using on the wireless connection and what country type is set ? Is the country type the same on router and PC?

For N on 2.4GHz 2 channels are used. The upper channel could in the range of 10-14
Depending on the country setting of the router/network adapter, the range does not match.

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February 22, 2016 at 07:24:44
Router or ISP is about the way I see it.

It might be worth asking your ISP anyhow, this is the one area that they deal with all the time. If they provided the router then they might replace it as part of the service, if necessary.

Always pop back and let us know the outcome - thanks

message edited by Derek

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