Wireless Gateway Keeps Drooping Connection

July 31, 2012 at 12:45:17
Specs: Windows 7
I have a small business which has a network setup using 10 workstations running XP, Vista and Windows 7 and has a server running SBS 2003. Connected to the server is a router which provides the internet connection to the network which runs fine 24 hours a day. The router and server run through a switch to distribute to the workstations which again have no connection problems.

Now a few months ago we connected a wireless gateway device (Netgear) to the network through the switch as we wanted to have a wireless option in the office but the signal continually drops. This can only be resolved by switching the gateway off and then back on again. I must stress that the wired network does not drop connection at any point during the day but the wireless continually does.

We have a few guys in the office with iPhones and the wireless icon remains on the phone and the wireless setting on the phone suggests it is connected to the network but no internet connection is available.

Does anyone know why this may be?

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July 31, 2012 at 14:01:03
If you are experiencing wireless connectivity issues with your wireless network here are some basic troubleshooting steps:

Step 1. Recycle the power on your wireless device (ie: unplug it, count to ten slowly, then plug it back in) and see if that doesn't fix the issue.

Step 2. If that doesn't work, check for a newer version of the firmware. If there's a newer one, apply it.

Step 3. If it doesn't fix the issue, the next thing to do is reset the device to factory defaults and then reconfigure it.

Step 4. If that doesn't work, you may need to replace the device.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

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