Solved WiFi adapter not found on Dell E6510 Laptop

February 26, 2013 at 11:31:22
Specs: Windows 7, 2.67GHz 4G RAM
Hi,

I have experience with Windows XP; used it for at least 6 years, but I have NO
experience with Win 7. NONE!

Someone gave me this Dell laptop which did not function correctly. After trying many
alternatives suggested by others, I finally gave up, ran a bootable XP disk,
reformatted the hard drive, ran "fdisk", established partitions, and did a
clean install of a recently purchased Windows 7 Professional. So far, so good.

However, after the installation of Win 7 was completed, the wireless adapter was not recognized and I could not connect to the Internet. So, in the Device Manager, I uninstalled all the network devices and then rebooted. Still no wireless adapter.

I called Dell and they won't even tell me the name of the wireless adapter driver unless I sign up at an exorbitant price for warranty support.

Can anyone out there help me and provide me with the filename of the driver I need?

Thank you.


See More: WiFi adapter not found on Dell E6510 Laptop

Report •


✔ Best Answer
February 27, 2013 at 10:42:32
I'm happy to help.

Having worked with computers for many years, I know to look for spec sheets when trying to figure out what hardware is in a unit.

I didn't research how old this unit is, but if Dell stopped making them before Windows 7 was released, it's a fairly safe bet you won't find Windows 7 drivers for it. If that is the case, check for a PCMCIA slot (the spec sheet should tell you if it has any of those) and if it has one, you should be able to buy a PCMCIA wireless network adapter fairly cheap that will work with Windows 7.

Here's hoping you will find Windows 7 drivers though!

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***



#1
February 26, 2013 at 12:07:25
Get the model number off the tag on the bottom of the laptop and use that information to search drivers on dell's website. Typically a particular model will only have one wireless network card so finding a driver for it should be easy enough without knowing what chipset the wireless NIC is.

I'm willing to bet that you'll be able to find a download page for that model and with luck, it'll have a windows 7 driver for the wireless interface. If it's an older laptop (ie: pre windows 7) there may only be XP drivers so it might now work but it is worth a look.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


Report •

#2
February 26, 2013 at 14:28:37
Hi Curt,

There is no model number on the bottom of my laptop, but there is a Service Tag number. When I went to the Dell website and entered my Service Tag number, it said my computer was still under warranty. So I called Dell and asked for the driver name for my wireless adapter. They wouldn't give me the name UNLESS I paid big fee for Customer Support Service. When I noted that my computer was still under warranty, they told me that since I was the second (or third) owner, any warranty had expired in 2012. Only if I pay an exorbitant amount for an extended warranty will they provide the adapter driver file name.

I have searched and searched the Internet for driver info about the wireless adapter in my DELL E6510, but I have not been successful. I'm just about ready to throw my laptop away; I am so frustrated.

If you could give me any further information about my problem, I would be most grateful.


Report •

#3
February 26, 2013 at 15:07:57
I quickly googled "Dell E6510 spec sheet" and got a link on their website to a .pdf which I openend. I then searched through that for "Wireless" until I found the following:

Dell Wireless™ 5620 Multi-mode HSPA-EVDO Mini Card (Gobi™ 2000) with A-GPS
Dell Wireless™ 5540 Single-mode HSPA Mini Card with A-GPS

So, from the sounds of it, you have one of two. I would recommend downloading the Windows 7 drivers (64 bit or 32 bit depending on which version you have installed) for this IF (and that's a big "IF") they even have them available. This is an older laptop so don't be surprised if they don't have Windows 7 drivers of any sort for these devices.

If they do, grab both and try installing one and see if it appears in Device Manager. If not, try the other.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


Report •

Related Solutions

#4
February 26, 2013 at 15:09:34
Oh, I forgot to add....

If this unit as a PCMCIA that isn't being used, you could call a couple computer stores and get a price on a PCMCIA wireless network interface which you could pretty much install yourself.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


Report •

#5
February 27, 2013 at 09:04:21
Hi Curt,

Not only don't I have Win 7 skills, it's also obvious from your response that I don't have very good Internet search skills either. It just never occurred to me to search for "Dell E6510 spec sheet". Yes, I have lots to learn, and thanks to folks like you I learn something new every day.

I thank you more than I can say for your explicit information. I'll now pursue drivers for the possibilities you noted. I'll be in touch.

Many thanks.

Robert Kunz


Report •

#6
February 27, 2013 at 10:42:32
✔ Best Answer
I'm happy to help.

Having worked with computers for many years, I know to look for spec sheets when trying to figure out what hardware is in a unit.

I didn't research how old this unit is, but if Dell stopped making them before Windows 7 was released, it's a fairly safe bet you won't find Windows 7 drivers for it. If that is the case, check for a PCMCIA slot (the spec sheet should tell you if it has any of those) and if it has one, you should be able to buy a PCMCIA wireless network adapter fairly cheap that will work with Windows 7.

Here's hoping you will find Windows 7 drivers though!

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


Report •

#7
February 27, 2013 at 19:13:17
Hi Curt,

I want to thank you for your help and your encouragement to keep going. I found the two drivers (5540 and 5620) you mentioned and downloaded them. I need to learn more about Win 7 before I can proceed further and that'll take me a few days.

The 5540 driver information indicates it is just a normal driver file, but the 5620 info indicates it affects the BIOS, and I'm not sure I'm comfortable with that. Lets hope the 5540 driver works.

Many thanks for your help. If I'm not successful, I'll be back in touch.

Sincerely, Robert Kunz


Report •

#8
February 27, 2013 at 19:19:27
Curt, I'm sorry for the minus 1 on your Feb 26 comment. I accidentally pressed the wrong arrow and Computing.net wouldn't let me correct it. That needs to be fixed. Please tell the boss that my minus 1 is a mistake.

I'm not even sure what the score means. That should be explained.

Sorry, Robert Kunz


Report •

#9
February 28, 2013 at 07:21:16
No worries about the minus. The score, if I'm remembering correctly, is something anybody reading the thread can adjust. If you think an answer was helpful you would give it a + and if you thought it was the opposite, a minus. Again, no worries. If I only had a dollar for every time I've clicked the wrong thing..........LOL.

If you open your Control Panel and in there, open Device Manager, you should see an entry for the wireless network interface. Chances are, it has an exclamation beside it if it's not working properly. With a bit of luck, that entry will also tell you more about which one of the two possible interfaces it is you have. If you right click on the entry, a menu should appear wtih "Update Driver Software" you would choose that to update the drivers.

I would suggest you put the two drivers into separate folders (example: C\Drivers\driver1, and C:\Drivers\driver2) and unpack them if they're archived before running the update driver. Once you do run it, then you would drill down to the appropriate folder and let it install the correct drivers.

Sometimes the drivers can be an executable (.exe) file in which case, check in Device Manager first to ascertain which device it is and run the appropriate .exe file.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


Report •


Ask Question