Solved Why will my Dell wireless printer not link to my BT hub?

July 31, 2013 at 10:33:40
Specs: Windows 7
My Dell C1765nfw printer will not stay connected to my BT home hub3. Various laptops (XP and windows 7) are unable to print to it. I've followed the set up process, but I'm getting nowhere. Help!

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#1
July 31, 2013 at 12:00:27
✔ Best Answer
My Dell C1765nfw printer will not stay connected to my BT home hub3

Is it even connecting at all? If your answer is yes, I'll want to know what makes you so sure.

Other than that, I would highly recommend using static TCP/IP settings on the printer.

Go through the manual for this device for info on how to statically (manually) assign TCP/IP settings. Check your router's DHCP server and use an IP outside the scope of IP's assigned to clients (to avoid the possibility of a duplicate IP.

ex:
Router LAN IP = 192.168.1.1
DHCP Scope = 192.168.1.100 to 192.168.1.199

In the above example, I would use something like 192.168.1.10 for the printer.

Then, connect it to the network. On another computer in your LAN start a continuous ping of the printer's IP address:

ex:
ping -t 192.168.1.10

Watch it for 10 minutes or so. Does it ever not reply? If so, how often/how long (ie: how many pings. If it doesn't drop within 10 min's or so, leave the ping run and check back later. Once you cancel the ping (ie: press Ctrl-C it will show statistics and you'll be looking for the number of "lost packets"

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
August 1, 2013 at 01:49:37
Thanks Curt, that was most helpfull. I didn't follow all your instructions, but setting the printer to a static IP address (took a little while to get to right menu on the printer) and then changing the printer IP address on the Laptop printer settings did the job.
Thanks very much for pointing me in the right direction.

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#3
August 1, 2013 at 06:23:23
I'm very glad to help. Thank you for coming back and letting us know what worked!

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#4
August 1, 2013 at 09:03:50
If you care to select a Best Answer that will mark this thread as Solved.

Always pop back and let us know the outcome - thanks


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