Why does my internet cut out every hour or so

March 9, 2011 at 21:38:19
Specs: Windows XP

my internet cuts out every hour or so for 5-7 minutes. i have a linksys router and a Motorola modem. i am connected through the router into my modem. It is very annoying cause in the middle of playing my video games, i loose connection and i loose a bunch of stuff. thank you.

I dont know if i have dsl or cable. if it matters, let me know how to check it.


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#1
March 10, 2011 at 13:19:51

You would start by observing the lights on both the router and modem during a outage.
Does the modems internet light go other than green during this down time?

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#2
March 10, 2011 at 14:16:36

"I dont know if i have dsl or cable. if it matters, let me know how to check it."

Look at the back of the modem. DSL will have a phone line attached and cable will have a cable line attached.

Another thing we need to know is if you are using a Wireless Router and connecting your game system wirelessly? Wireless is bad for games because so many things cause problems with wireless signal.


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#3
March 10, 2011 at 20:01:33

OK. The way I'm connected to the internet is a little weird so ill explain. I have a modem running a cord to my router with 4 other cords running into some motherboard. one connects a switch with another 5 ports for cords. I also have a wireless modem connected to my router. My desktop in plugged into the Ethernet wall jack which connects to my router. My laptop is connected wireless and also experiences the same problems my desktop has when the connection is lost. The lights on my modem are a little strange, the internet light is always off and so if the wireless. the DSL and power are on and the port for 1 is on. On the back of my modem, there is a cord plugged into the LINE port not the PHONE port.

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Related Solutions

#4
March 11, 2011 at 08:01:42

"I also have a wireless modem connected to my router."

Can you tell us about this? How is it configured because you really should not have more than on router on a network. It could be that it is configured into bridge mode so that it is just being a Wireless Access Point and not a router.

As for your Internet Light, it should be on if your DSL modem is communicating to your ISP. The fact that it is off even when you have a connection could indicate that the light is burned out which is a shame because it would let us know if the problem is with the phone lines or your network. You could try to ping the modem from one of your computers when the internet is out. If you can ping the modem but not a web site like yahoo.com then the problem is in your phone lines.

Remember DSL is sensitive to other phone on the same line as your DSL modem. If you have voice service in addition to your DSL try disconnecting the phones in your house and see if the internet comes back. If it does try find the particular phone that might be causing the issue and double up the DSL filter on it.

Good Luck.


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#5
March 11, 2011 at 08:47:43

I don't see garrettj94 mentioning anything about phones. If phones were involved you would replace a defective filter if it were the issue.

Everything is pointing to a defective modem/service. I would call the isp and ask that they replace the modem

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#6
March 12, 2011 at 00:21:32

Actually, I just got a new modem a month ago so that isn't the case. The router is about 5 years old so it might be that. Also, these problems were happening even before i had the wireless modem.

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#7
March 14, 2011 at 07:42:44

Again, do you have telephones in the house?

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#8
March 14, 2011 at 15:06:35

yes i do

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#9
March 14, 2011 at 15:27:45

And have you tried post #4?

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#10
March 14, 2011 at 18:06:15

My wireless router is connected to my switch which is plugged into my router. I am not sure how to check if it is bridged, but here are my network settings:

http://i56.tinypic.com/k30qjc.jpg


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#11
March 17, 2011 at 09:58:19

Would getting a new router help?

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#12
March 17, 2011 at 11:28:55

"My wireless router is connected to my switch which is plugged into my router. I am not sure how to check if it is bridged, but here are my network settings:"

You have a DSL modem which uses the phone line. DSL is susceptible to physical phones being on the same line. When the internet goes out try disconnecting the phones and figure out which one is causing the problem. Then double filter that phone.


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#13
March 17, 2011 at 21:41:21

How do i disconnect a phone? they are wireless. After i disconnect the phone, what should i do? thanks for the help so far

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#14
March 18, 2011 at 08:07:59

Are they Cordless Phones or Cell Phones? If cordless then they would have a base station that you plug into the wall. Disconnect them from the wall. If your internet comes back then the phone was causing an Uncanceled Echo on the line and either need to get a second DSL filter added to it or your DSL modem needs to be relocated in your house. I always suggest to people whom get DSL to see if the can get a Phone Tech to install a Homerun for your DSL modem so that it is on a different wire than your phones. Homeruns are expensive though because they have to run new wire in the roof out to the NID on the side of your house so it is cheaper to double filter your phones (cheap and dirty and does not always work).

Also, if you have cordless phones most older cordless phones work on the same frequency as you Wireless Netowrk. You can see on the bottom if they use 2.4 GHz and if they do you may upgrade to 5 GHz cordless phone and try to play with your wireless channels on your Wireless Router. I am not sure this is your problem however because you said your entire network goes out not just the wireless which points to the uncanceled echo I mentioned.

You can also call your ISPs tech support because they can remote into your DSL modem and see what it is reporting in its error log. I am surprised you have not tried this first.

Good Luck.


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