|I have the internet hard wired|
Do you mean, plugged directly from the highspeed modem into your PC? And now you'd like to put a SOHO Router in between?
If yes to both, chances are your provider has the connection wired to the MAC address of your PC. To find out what the MAC address of your PC is, open a command prompt window on it (ie: Start >> Run >> type cmd and hit Enter) and run the following command:
The MAC address is the setting labelled Physical Address and will be a hexidecimal number something like the following:
Write that down.
Now, connect to the management interface of your router and look through all the settings. Chances are there's a place in there where you can manually set the "external MAC" of the unit to that of your computer. If you can, do so and reconnect everything. If it works, then that was the issue and you've just solved it.
If your router has a couple different MAC settings, you may want to try it in each until you have success, or fail.
If none of the above works, you may have to cough up the $$$.........which would suck because that's an awful lot of $$$ to pay them for about 10 seconds of work on their part.
NOTE: Windows reports a MAC address with the dash (-) between the numbers. The normal way is with a colon (:) So when before you make any changes on the router, check to see if it uses a colon or a hyphen and use what they use.
It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.