Virgin Fibre and Netgear ProSAFE VPN / Firewall (FVS336G)

Lenovo Thinkserver ts140 5u rack tower s...
October 19, 2015 at 06:19:52
Specs: Windows Server 2012R2 Essentials, 12GB
Hi all,

As mentioned above, I am using the Virgin Business Fibre Service (Super Hub 2ac) and a Netgear ProSAFE VPN / Firewall (FVS336G).

Following the instructions, I have connected a CAT5 ethernet cable from the Virgin Router to WAN1 on the Netgear ProSAFE. A cable is then run from LAN1 of the Netgear to my switch which all devices are connected to.

As soon as I do the above all internet access is lost. When I access the web GUI to configure the Netgear ProSAFE advises that there is no internet connection present, no matter what I do. I have changed IP's, DNS, Gateways to no avail!

My question is. Have I missed something simple? Do I need to do some port forwarding such as routing all IP traffic from the Netgear to the Super Hub (and vice versa) ..

Any help much appreciated.


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October 19, 2015 at 08:06:43
Did you configure the Firewall? The default IP address is This may conflict with the Super Hub 2ac gateway address.

If nothing else is connected to the Super Hub 2ac set port-forwarding to DMZ (all ports forwarded) to the LAN port used for the firewall

message edited by sluc

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October 19, 2015 at 11:36:02
Hi, thanks for the reply. Yes indeed, well as far as possible.

I have changed all my internal IP addresses to the range, with the Virgin Super Hub being and my Netgear Firewall (all static) with exclusions set accordingly etc. That said, I have just re looked at the guide you provided and noticed this at the bottom:

For cable modem connections, use MAC spoofing.

Some cable modem ISPs require that you use the MAC address of the
computer registered on the account.
To use MAC spoofing:
1. Select WAN1 ISP Settings > Advanced.
2. In the Router’s MAC Address section select either Use this Computer’s
MAC or Use this MAC address.
3. Enter the MAC address of the computer that is registered with your ISP.
The router captures and uses the MAC address of the computer that you
4. Click the Apply button.
Your settings are saved.
5. Restart the network in the correct sequence.

Failing that, I will try the port forwarding.

Thanks again!

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October 19, 2015 at 14:59:36
You are going down the wrong path. You don't spoof on the 2nd router but the internet facing one which is already working. Port forwarding has nothing to do with the present configuration.

If you are going to connect lan to wan of the netgear you can NOT use the same subnet that the Hub is using on the netgear.

If using for the hubs gateway then you need to use for the netgears lan

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