Hi guys, In my house there are two computers connected to the Internet via a wireless router. All was working fine until my Mum's computer started playing up. The basic problem is that although the Internet connection is live and is up to speed, my Mum has a lot of trouble connecting to many websites. They don't seem to have much in common, and ranges from Betfair.com to Google Earth and others. This problem occurs in all browsers and on my computer I don't have this issue that she does (apart from a YouTube video loading problem but that's another issue for another day!) It doesn't come up with any error message, just has the loading bar that never results in a loaded webpages. Many webpages load perfectly, but many don't. I have tried many things to rectify the problem from restarting the PC and the browser, reinstalling the browsers, malware/adware/virus checks, including deleting current checkers (AVG, AdAware, SpyBot S&D) and installing Spy Sweeper. I have also cleared out the cache, cookies, temporary files, and done soft resets on my router. I cannot work out what could be the cause of this problem - but given that I can access the sites that she can't without a problem, and the internet speed (download and upload) matches both computers, then must be a problem within her computer. Nothing seems to work though. Does anyone have any ideas? Your help is much appreciated!

If the problem occures at your mum's pc, try to access the same website on your pc. If it works, open a command prompt on both computers and try a traceroute to that domain, hosting the website. E.g.: Wetsite http://www.youtube.com/anything/som... In command prompt: tracert www.youtube.com Compare both outputs and check, whether both computers are using the same path to reach the server (domain). Please send a reply, if you solved the problem !!!

Thank you very much for your reply, it is much appreciated. I did what you said and came up with some interesting results. On my mum's computer, over any site (regardless or not whether she has a problem accessing it) with the tracert command, I see the following: 1 x ms y ms z ms dsldevice.lan [192.168.1.254] 2 * * * request timed out 3 * * * request timed out . . . 30 * * * request timed out whereas on my computer, I get a full trace going from the dsldevice.lan part to the final hop and then finishes. Does this hold the key to any specific problem? Thanks again! Andy.

You should now check, also in command prompt, whether the routing table is the same on both computers. This can be done by: route print You should also check the hosts file in c:\windows\system32\drivers\etc The file is named hosts without any extension. It shouldn't hold any route to a public address. Normally it holds only several comment lines and an entry for the localhost. Something like that: 127.0.0.1 localhost Please send a reply, if you solved the problem !!!

Hello, Thanks once again for your help. I have done what you suggested - as the output to the route print is long I have uploaded 2 pictures to http://www.mediafire.com/?sharekey=... which contains screenshot pictures of mine and my mum's outputs to the route print request. Hopefully you will be able to see it without any problem. Let me know if you don't. On my Mum's computer I have also gone to the host file, and as you mentioned there is no line that's uncommented in that file other than the 127.0.0.1 localhost one. The same is said for my computer. Thank you!

Hmmm, Im sorry, but I can only take a look at your screenshot of the "route print" command. The screenshot of your mum's pc gets not displayed. So I couldn't tell you whether there's something wrong or not. Please send a reply, if you solved the problem !!!

Hello, That's fine, I shall write it out here - since you could see the other picture of my one you will be able to see any differences. I will assume what comes before 'Active Routes' isn't helpful so I will write just what comes afterwards: Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.254 25 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 192.168.1.0 255.255.255.0 192.168.1.64 192.168.1.64 25 192.168.1.64 255.255.255.255 127.0.0.1 25 192.168.1.255 255.255.255.255 192.168.1.64 192.168.1.64 25 224.0.0.0 240.0.0.0 192.168.1.64 192.168.1.64 25 255.255.255.255 255.255.255.255 192.168.1.64 192.168.1.64 1 Default Gateway: 192.168.1.254 Persistent Routes: None And this is all. Hope that suffices!