Unable to connect to 192.168.0.1

December 6, 2009 at 08:33:33
Specs: Microsoft Windows XP Professional, 1.999 GHz / 1022 MB

My wireless connection stopped working and I cannot connect to my wireless router's setup page (192.168.0.1) using any of my browsers (Opera, Firefox or IE).
I can connect to the Internet using a cable (and still cannot connect to the setup page) but for my wireless connection I get the "Limited or no connectivity" status whereas the signal is "Excellent".


D-Link DI-624 wireless router

Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Autoconfiguration IP Address. . . : 169.254.108.121
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
Ethernet adapter Bluetooth Network:
Media State . . . . . . . . . . . : Media disconnected
PPP adapter Hinet FTTB:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 118.170.96.13
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 118.170.96.13
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Autoconfiguration IP Address. . . : 169.254.13.255
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :


See More: Unable to connect to 192.168.0.1

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#1
December 6, 2009 at 09:25:34

When you are plugged into the router, what does IPCONFIG show the "Default Gateway" is?

Have you tried resetting the router using the instructions in the manual/manufacturer's website?

-Ryan Adams

Free Computer Tips and more:http://RyanTAdams.com
Paid Tech Support: Black Diamond


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#2
December 6, 2009 at 09:33:45

You may be getting a good signal from your wireless router but you are not actually connecting to it. The Autoconfiguration IP Address. . . : 169.254.13.255 is the IP address Windows allocates when it cannot find a DHCP server.

If you can connect to the router via cable check your wireless configuration that is hasn't been lost. You may have to reset your router and reconfigure it again from scratch.

Stuart


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#3
December 6, 2009 at 09:35:50

Hi Ryan,
thanks for this speedy reply. The funny thing is, when I'm plugged in, there is no Default Gateway listed.

I tried indeed resetting the router, but still, even with a plugged in connection, I cannot log in to 192.168.0.1.

Any other suggestions? Thanks beforehand!


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Related Solutions

#4
December 6, 2009 at 09:40:26

Hi Stuart,
indeed, I realize that anything that starts with 169.254 is not a correct wireless IP.
If you say that I have to reset my router do you mean from the computer that has problems? That is impossible since I cannot log into the setup page (192.168.0.1). And my other two laptops are doing OK, so I don't see a reason why this should be router-connected; my guess is that it has something to do with one setting or another on this particular laptop... What is your take on this?

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#5
December 6, 2009 at 09:50:58

Where exactly is your problem, connecting wireless or by wire?

Because as listed in your first posting, ipconfig shows, the the connection to the modem by wire is functioning.
So if you plug the cable from the laptop into one of the LAN ports of the router, you should get a propper ip address and gateway from the router.

The routers web interface should also be accessable.
If this works, we have to figure out, what happens to your wireless network card.


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#6
December 6, 2009 at 11:13:07

Since other computers work fine, you are right in that it probably isn't the router. You should look adapter settings on the problem computer, and make sure they are set to receive an IP address through DHCP. It may be that they were accidentally set to have a manual IP address.

-Ryan Adams

Free Computer Tips and more:http://RyanTAdams.com
Paid Tech Support: Black Diamond


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#7
December 6, 2009 at 11:30:01

Thanks Paulsep,
the problem is the wireless connection indeed. The strange thing is that the router's web interface is not accessible, wireless nor plugged in... I just cannot access 192.168.0.1 either way.
Thanks, Ryan,
I made sure that the IP address is automatically obtained, but still, it doesn't allow me to connect to the internet wirelessly.

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#8
December 6, 2009 at 13:14:52

If you are connected to the router wired and wirelessly, this won't function.
You have to disable one of both, because both have an ip address of 192.168.0.x and the default gateway is the same, the router (192.168.0.1).
But which network card should forward the traffic.
Sometimes this and sometimes that.
Won't function!

What does ipconfig /all show to you.
Has the wireless network card a valid ip address of 192.168.0.x and gateway and dns address?


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#9
December 6, 2009 at 13:48:08

If you have two other laptops that can access internet using this router then can you log into the router admin interface using one of those?
Who uses the other laptops? Is it possible someone has logged into the router interface and set MAC filtering to exclude your laptop? Wouldn't that be a funny prank to play on a housemate?

Goin' Fishin' (Some day)


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#10
December 6, 2009 at 19:33:12

These are my settings when I'm connected only by wireless:
C:\Documents and Settings\Administrator>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : kris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-C0-9F-A7-0E-EA

Ethernet adapter Bluetooth Network:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-0B-6B-5E-DD-02

Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-0E-9B-CA-74-FE
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.13.255
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

And if I try to ping these are the results there:

C:\Documents and Settings\Administrator>ping www.hinet.net
Pinging www.hinet.net [203.66.88.89] with 32 bytes of data:
Reply from 203.66.88.89: bytes=32 time=27ms TTL=250
Reply from 203.66.88.89: bytes=32 time=31ms TTL=250
Reply from 203.66.88.89: bytes=32 time=31ms TTL=250
Reply from 203.66.88.89: bytes=32 time=31ms TTL=250
Ping statistics for 203.66.88.89:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 31ms, Average = 30ms
C:\Documents and Settings\Administrator>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

And by the way, the other laptops that are working fine are mine and my wife's and she hasn't been pulling my leg like that... I can log into the router interface there without a problem.
Thanks you all!



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#11
December 6, 2009 at 23:16:40

OK. If that is the output of an ipconfig /all command on the problem machine then I don't know how it can possibly be getting a ping response from anything.

There is no default gateway or DNS server address listed.
Try this.
Go to Control Panel>Network Connections
Locate your Wireless Connection.
Rightclick to bring up context menu & click on Properties.
Now in the box that lists "items used by this connection" highlight "internet protocol(TCP/IP)" then click on properties.
Ensure the radio button for "Obtain IP address Automatically" is on as well as the button for "Obtain DNS server address automatically" Click OK>OK then reboot the machine.

Goin' Fishin' (Some day)


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#12
December 7, 2009 at 02:37:46

I checked that quite a few times in the meanwhile, but I did it again, and rebooted but with the same effect: "limited or no connectivity" on the wireless connection.
The intriguing thing is that even when I have a fixed connection I cannot ping or log on to 192.168.0.1 on the problem computer, whereas the other computers have no problem at all...

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#13
December 7, 2009 at 03:18:39

When you connect wired from the problem PC to router, did you disable the wireless nic? Make sure you have then run ipconfig again and post the results for the ethernet connection.

There is something weird going on here.

Goin' Fishin' (Some day)


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#14
December 7, 2009 at 03:27:35

I followed your advice and these are the ipconfig data:

Windows IP Configuration

Host Name . . . . . . . . . . . . : kris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-0E-9B-CA-74-FE

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethern
et
Physical Address. . . . . . . . . : 00-C0-9F-A7-0E-EA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.108.121
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-0B-6B-5E-DD-02

PPP adapter Hinet FTTB:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 118.170.174.43
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 118.170.174.43
DNS Servers . . . . . . . . . . . : 168.95.192.1
168.95.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled


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#15
December 7, 2009 at 04:19:24

What is this?
PPP adapter Hinet FTTB:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 118.170.174.43
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 118.170.174.43
DNS Servers . . . . . . . . . . . : 168.95.192.1
168.95.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

The only connection you have with a default gateway and DNS server is this PPP adaptor associated with hinet.net

Is this something you have subscribed to? Google reveals only your own post on techguy and a few other links mostly in chinese. is this adaptor a physical device plugged into your system or is it a "virtual" adaptor?

Goin' Fishin' (Some day)


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#16
December 7, 2009 at 07:10:16

The PPP adapter Hinet FTTB is the protocol for logging onto the Internet with a fixed connection. Hinet is the server over here in Taiwan.... and that explains also the Chinese links then. Whenever I am close to my router I will hook up with a line to increase my internet speed from 54 Mbps (wireless) to 100 Mbps (fixed line connection).

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#17
December 7, 2009 at 07:23:39

But your router normally should establish the connection to the internet at home.
So there should run one cable from your network card to the router, for wired connection at home.
If you want to connect wireless, you should either disable the LAN network card or unplug the cable for the LAN network card.

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#18
December 7, 2009 at 07:33:36

Indeed, whenever I am close enough to the router, I disable the wireless connection and plug in a wire hookup to increase my speed (using the above mentioned PPP adapter Hinet FTTB protocol). The problem right now is that I can only get Internet access with that wired connection and not through a wireless.

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#19
December 7, 2009 at 07:44:54

To connect by wire, you should run a cable from the Broadcom NetLink (TM) Gigabit Ethern to the router.

Anyway, you shouldn't run any lan cable to somewhere, if you'd like to connect wirelessly.
As far as I can see, your computer always establishes a connection via the PPP adapter.
That means, you run a lan cable from the computer to the wall plug, and thats wrong.


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#20
December 7, 2009 at 08:01:40

OK, I'll post my ip configuration again when I'm logged on wirelessly:


C:\Documents and Settings\Administrator>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : kris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-0E-9B-CA-74-FE
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.13.255
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethern
et
Physical Address. . . . . . . . . : 00-C0-9F-A7-0E-EA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.108.121
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-0B-6B-5E-DD-02

When I'm on wireless there is indeed no cable hooked up, so I only use that FTTB connection when I want to connect through a wire that goes straight to the back of my Zyxel P-870H ethernet modem (or whatever that thing is called that your ISP provider supplies you with). It used to work perfectly that way and the protocol was installed by the ISP provider technician.


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#21
December 7, 2009 at 08:10:34

That's ok so far.
So what we can see is, that your wireless network card is not getting any ip address or your wireless router.
The question is why?

So let's clear up some questions:
1. What wireless router are you using?
2. What is the SSID (wireless network name) of your wireless router
3. Is wireless encryption configured at the router?
4. Is the wireless connection properly configured for using the correct SSID and encryption key, used by the router?

Now it's your turn, to answer these questions.


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#22
December 7, 2009 at 14:04:56

OK. How about you connect by ethernet cable from the problem PC to one of the lan ports on your Dlink router.
( I mistakenly thought you had done this but it appears you are bypassing the router and connecting direct to the modem)

Do you get a 192.168.0.xxx IP allocated to your ethernet adapter?

Goin' Fishin' (Some day)


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#23
December 7, 2009 at 16:17:35

OK, so here are the answers:
1. What wireless router are you using?
A D-Link DI-624.
2. What is the SSID (wireless network name) of your wireless router
The SSID is Zhihui Street.
3. Is wireless encryption configured at the router?
Yes, I set up a WEP key for data encryption.
4. Is the wireless connection properly configured for using the correct SSID and encryption key, used by the router?
I would say so, since the configuration is the exact same as another laptop that is working OK.

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#24
December 7, 2009 at 16:31:19

Ok, is there a number, e.g. (2) right behind the entry of your Wireless network connection in the My Networks?

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#25
December 8, 2009 at 02:24:52

To Richard59,

when I connect straight from the computer with a line to the router I cannot establish a connection and these are the configuration details of such a connection:

C:\Documents and Settings\Administrator>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : kris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-0E-9B-CA-74-FE

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethern
et
Physical Address. . . . . . . . . : 00-C0-9F-A7-0E-EA
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.108.121
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-0B-6B-5E-DD-02

C:\Documents and Settings\Administrator>


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#26
December 8, 2009 at 02:29:43

To Paulsep,

I guess you're asking whether there are duplicates there, right? No, there's only the following:

Hinet FTTB Broadband connection

And as LAN or High-Speed Internet there are the following listed:

1394 Connection
Local Area Connection
Wireless Network Connection
Bluetooth Network


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#27
December 8, 2009 at 04:22:59

What happens if you try to manually assign static IP to the LAN connection in the 192.168.0.xxx range with 192.168.0.1 assigned as gateway & DNS server.

Can you then get a connection?

Goin' Fishin' (Some day)


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#28
December 8, 2009 at 06:03:51

Hi RIchard59,

this doesn't work either; I get an "Error 678: The remote computer did not respond."


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#29
December 8, 2009 at 06:44:44

Alright, there are some new developments in the never-ending saga of the problematic wireless connection.

I tried another reset of the router and could log on to the router's setup page (192.168.01). Got all my hopes up and went through the setup again.

Unfortunately, the wireless still doesn't really work. It shows now excellent signal strength as well as "Connected" status, but I cannot access the Internet.

Strangely enough the IP configuration settings look much more normal, though I cannot ping anything (except for the router setup page):
C:\Documents and Settings\Administrator>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : kris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 00-C0-9F-A7-0E-EA

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-0E-9B-CA-74-FE
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Tuesday, 08 December, 2009 10:33:46
PM
Lease Expires . . . . . . . . . . : Tuesday, 15 December, 2009 10:33:46
PM

Ethernet adapter Bluetooth Network:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth LAN Access Server Driver
Physical Address. . . . . . . . . : 00-0B-6B-5E-DD-02

C:\Documents and Settings\Administrator>ping www.hinet.net
Ping request could not find host www.hinet.net. Please check the name and try again.

C:\Documents and Settings\Administrator>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Reply from 192.168.0.1: bytes=32 time=1ms TTL=127
Reply from 192.168.0.1: bytes=32 time=1ms TTL=127
Reply from 192.168.0.1: bytes=32 time=1ms TTL=127
Reply from 192.168.0.1: bytes=32 time=1ms TTL=127

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

Still cannot figure this one out....


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#30
December 8, 2009 at 07:03:17

Have you configured the settings for you internet account in the routers setup?
The router did not know nothing about your ISP and the logon name and password to logon to your ISP.
Read the manual of your router, on how to setup the internet connection in the routers setup.

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#31
December 8, 2009 at 07:07:46

Indeed, that's why I diligently went through the entire setup again from scratch (logon name, password, WEP encryption), the whole works...

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#32
December 8, 2009 at 07:38:19

And the WAN port of the router is connected to the wall plug, to be able to connect to your ISP?

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#33
December 8, 2009 at 07:39:16

What does the status page in the router setup show about the internet connection?
What does the routers log page show?

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#34
December 8, 2009 at 08:08:01

Sorry Paul, no more need to answer your last two questions, since I'm writing this on a wirelessly connected computer... Indeed, the problem is SOLVED!

Now, I still don't really understand what went wrong and how it finally got solved but this is what I did.

When I originally thought I was resetting the wireless router, I had a cable connected to the modem. This time around I went back to the instructions and found out that they advised to have that wire go to the 1st slot of the LAN plugs (they specifically mentioned slot #1). I went through the setup again, and voilĂ  - everything is back in working order. I can ping everything really fast now and - most importantly - I'm back online with a wireless connection.

I want to especially thank Paulsep, Richard59 and KenB from the HelpwithPCs.com Forum for all your time, advice and valuable suggestions. You're great people!!


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#35
December 8, 2009 at 08:10:38

O yes, and of course I also checked the other laptops and they are all still OK, so let's hope now that this will stay like this for a while. Thanks again, guys!!

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#36
December 8, 2009 at 12:45:14

You're welcome!

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#37
December 8, 2009 at 14:00:52

Congratulations on getting it resolved.

Goin' Fishin' (Some day)


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#38
December 8, 2009 at 20:57:20

I'm a bit curious about this. Can you try to describe in a little more detail what you did to resolve your problem.

-Ryan Adams

Free Computer Tips and more:http://RyanTAdams.com
Paid Tech Support: Black Diamond


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#39
December 9, 2009 at 07:36:04

Hi Ryan,
First of all, I haven't still figured out what made my wireless stop... And to be honest, I'm not really sure how I got it back up and working again either.

The only thing that you can see from the above postings was that I couldn't log on to my router's setup page on the problem computer, not wirelessly and not by wire.

The last thing I did to straighten this out was resetting my router (D-Link DI-624) again (pushing the reset button for about 10 seconds -before I may have been too quick with that), with a wired connected to the #1 LAN slot at the back. Before I would plug in a cable from my laptop to one of the slots of the modem and that seemed to work too as far as I remember, but it made a difference this time around. This time everything returned back to normal, i.e. in my ipconfig I got back to the normal values (192.168.x.xxx) instead of the 169.254.xxx.xxx that I used to get before.

Again, the suggestions and the speedy replies of Paulsep, Richard59 and KenB from the HelpwithPCs.com Forum have been extremely helpful!!


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