You wrote: "we have reset the router and the person connected to the internet through the router and the other 2 people all have access whereas i cant, it says i am connected when i click repair but i cannot get on msn or surf the net. and am unsure how to ping etc...please advise " I am not always assured private messages get to where they are sent so I am posting this here. Start by going to a cmd prompt [Run and type in cmd then hit enter] In this black command line box type ipconfig and hit enter. Write down the address Go to a internet working pc and do the same. What is your ip and what is the working pcs ip address? If in the same range [all the numbers are the same EXCEPT the one(s) after the last dot] then it may be the firewall [assuming xp or you have zonealarm installed] Disable the firewall. Ping your gateway address [which you wrote down when you did the ipconfig command] by once again getting into the command line box and type ping (gateway ip address) and see if you get a response. Report back your findings and we can move up the ladder. Golly gee wilerkers everyone. Learn to Internet Search