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The Page Cannot Be Displayed

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Original Message
Name: network_guy
Date: May 31, 2005 at 08:29:24 Pacific
Subject: The Page Cannot Be Displayed
OS: XP SP2
CPU/Ram: 2.8/512
Comment:

I have 2 users having the same issue when they go to www.ups.com. They randomly get the page cannot be displayed error on different pages on the site, if they refresh a couple of times the page will show up. Sometimes the pages will come up but it looks like the text isn't formatted, almost like its not looking at a Style Sheet or something thats embedded.

These are the only 2 I know of having the problem and they only notice it on this site. I've tried several things, clearing temp files, resetting security settings, tried Netscape same issue, upgraded to XP SP2 nothing changes, ran a repair on winsock, repair on IE, host file is fine. The only program that is different on these 2 machines is their both running a program called Impact Attendant not sure if that has anything to do with it, its Comdials phone software.

Any other suggestions would be appreciated. We don't have a proxy and the browser connection setting are set to Automatically Detect.

Thanks.


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Response Number 1
Name: briantech
Date: May 31, 2005 at 10:12:54 Pacific
Reply: (edit)

It sounds like a DNS problem..


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Response Number 2
Name: network_guy
Date: May 31, 2005 at 11:16:07 Pacific
Reply: (edit)

Not sure what kind of DNS problem this would be, we're running DHCP so everyone is running of the same DNS address. Any other thoughts? Unless there is something else I should be looking at on the DNS for this.

Thanks.


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Response Number 3
Name: briantech
Date: May 31, 2005 at 11:29:48 Pacific
Reply: (edit)

DNS and DHCP are two diff things.. try using another DNS box..


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Response Number 4
Name: network_guy
Date: May 31, 2005 at 11:37:22 Pacific
Reply: (edit)

Their using the same DNS Address that everyone else is using at least by looking in the ipconfig /all. Is there something else I can change?


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Response Number 5
Name: network_guy
Date: June 1, 2005 at 06:15:13 Pacific
Reply: (edit)

Anyone else have any thoughts? Thanks.


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Response Number 6
Name: network_guy
Date: June 1, 2005 at 08:00:43 Pacific
Reply: (edit)

I went ahead and did an ipconfig /all on the working PC and one of the PCs having the problem everything comes out the same for the DNS Servers, DHCP Server, Default Gateway, Subnet Mask. The only differences are the Physical Address, IP Address, and the PC Name.


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