Hello. I joined a large law firm recently as a deputy to the current I.T. manager. I suggested we look at a better managament solution hence We are looking at remote managament solutions for our 3 offices totalling about 170 machines - according to our records anyway.

The I.T. manager and support team has allways used VNC for support previously but I want to implement a new web based citrix product and SNMP for monitoring switchs, servers, machines.

What are your suggestions for remote support? Does that sound reasonable to you. Of course VNC would be the simpler option but I want something more robust which gathers stats.

Many regards.

Hey there Sea Wung I work for an I.T. support company. We have hundreds of companies on our books. We use VNC to support companies in regards to desktop support. Then we have a software package which monitors our companies servers which tell us for instance if Windows 2003 needs updating etc. Uses SNMP. Devices need to have SNMP support enabled.

Just google around and play with some different tools to see what suits you best. Often the simpler it is the better - sometimes. Anyway good luck

If your switches are not managed you aren't snmp capable. Use VNC when you can use RDP [remote desktop]? That doesn't make sense. And you are going for the cost of a server and Citrix to monitor? Wish I had that budget. You can use What's Up Gold to monitor all of the switches/routers/servers and to notify you via email, broadcast, telephone or pager.

Imagine the power if you knew how to internet search