slow printer access

June 24, 2009 at 16:31:54
Specs: Windows Server 2003 and windows 2000 professional
I have a small business network setup with several computers the server runs 2003 r2 sp 2. Most of the computers run xp, 2 workstations run 2000 professional. On the 2000 machines access to the network printer is extremely slow (30 sec). If I ping the printer it returns with 6ms average. If I browse to the printer through my network places, it shows up in the list quickly but is again quite slow once I access it.

The print server is running on the server...

any help would be appreciated, I am at a loss for a solution...


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#1
June 24, 2009 at 19:17:29
I just pinged my printer & it returns a time of 1ms. I'm not clear on how the printer is connected. What is the IP address of the 2003 server? What is the IP address of the printer? What is the make & model of the printer? In the printer properties, what's checked as the port?

How do you know when a politician is lying? His mouth is moving.


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#2
June 24, 2009 at 21:12:29
The printer is an HP 4100 series PCL network model it is ip
192.168.1.101, the server is 192.168.1.200 and the computer
with problems is assigned a dynamic ip but is currently
192.168.1.197.

Ping from the server is 5ms, but works flawless...

Thanks...


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#3
June 25, 2009 at 04:16:51
Any printer that can be assigned an IP address, using a cat5 cable or even wireless, has the print server in the printer itself. In your first post, you said that the print server is running on the server. That's why I asked what port is check under the port tab in the printer properties. It should say TCP/IP port. Does it say that?

If your printer is not connected to the network by a cat5 cable or a wireless NIC, then it shouldn't have an IP address. It would then be a shared printer on the server, not a network printer, even though network users can print from it.

Secondly, all my network ping results are 1ms.

How do you know when a politician is lying? His mouth is moving.


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Related Solutions

#4
June 25, 2009 at 07:43:01
yes the port is tcp/IP.


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#5
June 25, 2009 at 12:53:53
Since we aren't getting too far, look at the event viewer for errors.

How do you know when a politician is lying? His mouth is moving.


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#6
June 25, 2009 at 14:38:51
The event viewer did not have any messages beyond a warning about me reinstalling the printer driver...

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#7
June 25, 2009 at 14:40:13
strangley when I ping any computer other than the printer in question it returns in 0ms...

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#8
June 25, 2009 at 21:10:43
OK new info, on a whim I tried to install a different printer. it
exhibits the same type of behaviour. also I can use iexplore to
browse the printers with good speed. So I'm thinking the
problem is somewhere in the printing functions of windows 2000

sound resonable?


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#9
June 26, 2009 at 06:12:08
It's possible. Download, update & run anti malware from malwarebytes.org

Let's make sure that the machines are clean.

How do you know when a politician is lying? His mouth is moving.


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