showing connected but cant go online

October 3, 2012 at 10:05:15
Specs: Windows xp
i recently got a toshiba satellite laptop running win xp.. at first when i connected it had internet..but after adding avg antivirus it began showing limited or no connectivity. ran antivirus ... cleaned up system..changed the ip addresses and now it says connected.. but i cannot go to google or any other online page. it says there is no response from default gateway or dns server... not sure what else to do . I tried rolling back system to before i did anything and still the same.

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#1
October 3, 2012 at 10:16:53
Is your laptop connected to a SOHO Router?

What type of internet connection do you have, home class or business and did you get TCP/IP settings from your ISP? If yes, inlcude those please (just the IP address, Subnet Mask, and Default gateway will do, use x's instead of numbers for the last octet - example: 192.168.1.xxx)

Open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and perform the following command:

ipconfig /all

Once you've finished, copy/paste the output into a response on here so we can have a look.

For info on how to copy/paste from a command prompt window click on my name above and read my "how-to" guide titled, "Post the output of ipconfig (version 2)"

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
October 3, 2012 at 10:16:54
When you say you changed IP addresses, do you mean you set a static IP? If so, did you also set static DNS servers?

Post the output of ipconfig /all.

Curt beat me by 1 second. :)

Tony


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#3
October 3, 2012 at 11:07:30
ok i will have to put the info you want on a usb flash cause i am on a different laptop right now .. that one shows connected to to my isp but will not access any internet sites at all ... i changed the ip address to the same as the other laptops in the house use.

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Related Solutions

#4
October 3, 2012 at 12:11:40
lol tonysathre, it's getting to be a habit ;)


kazz2010

In the mean time, you could have told us if you're using a SOHO router.

i changed the ip address to the same as the other laptops in the house use.

Just FYI, you can't have more than one instance of any IP address on a LAN. So lets say you have one laptop using 192.168.1.100, that can be the only computer using that IP. As long as it's powered up and connected, if you try to assign 192.168.1.100 to another computer, it will get a "duplicate IP" error and new won't be able to connect.

The reason I'm asking about a SOHO router is, if you do have one, it will have a DHCP server in it. DHCP is a service that will automatically give out TCP/IP settings to clients configured to use it. If you have a SOHO router and it's DHCP server service is enabled and configrued correctly, all you would have to do is set the network interface on all your client computers to "Get TCP/IP Settings automatically" (that's DHCP) and they should all get unique IP's that are configured correctly to provide both LAN and internet connectivity.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#5
October 3, 2012 at 14:59:15
ok let me begin with this ... i am not sure what a soho router means... i have seperate router (belkin n150) and i have a westell 6100g modem from verizon dsl...i removed the ip address i had placed on the laptop an checked the automatic detect boxes... i am getting messages that the ip address is invalid..and the default gateway and dns server are not answering. i have 2 other laptops and a desktop pc system. the 2 laptops picked up wireless fine.. except for this new one that is giving me headaches. I tried using a belkin netbook card and tried to establish a "new connection" i am getting low or no connectivity message...that is the most info i can give you right now until i find my usb flash drive and can copy the info you need. i appreciate your help but please try to make this a little easier for me to understand... i am not computer illiterate but i am not a tech either.

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#6
October 4, 2012 at 07:29:24
Since you have a router, you should not be statically assigning IP's to your systems. The network interface on your comptuers should be set to "obtain an IP address automatically"

If you're trying to connect wirelessly (would have been excellent info to include in your original question) and it's not working and it had in the past (ie: before installing AVG) then you'll want to delete the existing wireless profile in the wireless management software you're using and then try to connect again. This time it should work once you put in the key...........assuming you are using WPA encryption on your wireless network (you should be or you're begging to get hacked) and have a complex key.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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