Server not recognizing my router!

April 30, 2011 at 08:42:37
Specs: Windows 7
I have a router which is plugged into a hard wired internet connection. The internet service is provided by a business next door. I was simple plugged into their internet with my router and was able to use my wireless connection with no problems. They have since had their computers all upgraded including their server for their computers. I had not used my router for a few months until I bought another computer and when I went to use my router with my new wireless connection, it didn't work. According to the internet access connection, my router was connecting to my computer with no issues. The problem seems to be coming from the server from the business next door. I can access the internet through their modem using their wireless connection but I would like to know why my router isn't working. Is there something I can do so that my router can be recognized by their server?

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#1
April 30, 2011 at 08:53:00
Exactly what modem &/or router does the business have?

How do you know when a politician is lying? His mouth is moving.


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#2
April 30, 2011 at 10:28:55
It has nothing to do with their router. I was using my linksys router prior to the uprgade they performed on the server. Now there server doesn't recognize my router and therefore I can't connect through my router. What I need to know is how to get their server to recognize my router. All I've done is unplug it then plug it back in. My computer connects to my router but the server is not connecting the internet to my router.

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#3
April 30, 2011 at 11:18:58
k2s4e5 where are you getting this idea a "server" not recognizing your router is the issue?

If they are providing internet upgrading their pcs or server have no impact on your internet access. This is not related to your issue.

" I can access the internet through their modem using their wireless connection"

OK that means your wireless is working. Great.

First step in troubleshooting this is you need to connect via wired to the connection they are supplying. You will then go to a cmd prompt and type ipconfig /all and post the results for review.

Then you will connect to your router wired and so the same thing which is post the results of a ipconfig /all for review.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#4
April 30, 2011 at 11:45:12
It certainly does have to do with their router. It has nothing to do with their server.

How do you know when a politician is lying? His mouth is moving.


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