|Hello, here are the answers to your questions;|
1. what is the vpn to and why?
The VPN is to the companies email and network drives
2. what email program are you using at the workstations and what email server does it go?
Email is MS Outlook 2003 going to an internal exchange server.
3. Where is this email server located, internal or external?
It is an internal server- they only have one server.
4. at each instant of the RRAS install [first and second] which was chosen network or server?
I believe it was server
5. Did your friend follow these recommendations?
I went through these steps with him and everything looks ok
Thanks for your help!!